Claims and Administrative Professional

Managed high volumes of inbound customer calls and claim enquiries. Registered and processed claims accurately within internal systems. Attached and verified all supporting claim documentation. Managed emails and client correspondence to ensure efficient claims processing. Liaised with clients, service providers, and assessors to obtain outstanding documentation. Assigned claims to assessors once documentation requirements were met. Escalated urgent issues to the Claims Manager when required. Maintained accurate records to ensure claims were processed efficiently.

Handled inbound calls relating to policy and claims queries. Registered and processed insurance claims using CADi systems. Attached and maintained supporting documentation on internal systems. Managed email and fax correspondence related to claims. Verified policy status and ensured premiums were up to date. Provided regular feedback to stakeholders on claim progress. Ensured accurate system updates and data integrity.

Managed administrative duties including filing, calls, and email communication. Generated invoices and monitored accounts using the Dr Smash system. Performed account reconciliation and payment follow-ups. Processed insurance claims for major insurers including Santam, Hollard, and Old Mutual. Liaised with internal departments and insurance companies to obtain claim information. Finalised claims and processed write-offs on the Audatex system. Maintained accurate financial and claims records.

Handled large volumes of inbound customer service calls. Assisted customers with account enquiries, technical issues, and service queries. Maintained detailed call records in the call center database. Delivered excellent customer service while meeting performance targets.

Promoted insurance products to new and existing customers. Generated leads through cold calling. Built strong customer relationships to increase sales performance. Managed customer queries and resolved service issues.

Contacted potential clients and promoted company products. Handled sales enquiries and customer concerns. Maintained call records and sales information.