Psychology and Cybersecurity student

I am an aspiring Cybersecurity professional with a strong interest in digital security, problem-solving, and technology. I have experience working in Customer Service environments where I developed effective communication, active listening, and customer-focused solutions in fast-paced settings. Currently, I am training in Psychology, which has given me a strong knowledge of human behavior, empathy, and interpersonal communication. This background contributes to a deeper understanding of people and user needs, enhancing my ability to address complex challenges.

Throughout my academic journey, I have been involved in various projects that combine my interests in psychology and cybersecurity. I have provided administrative and psychological assistance in social extension projects focused on promoting healthy masculinities. Additionally, I have contributed to research data collection processes for studies such as SDS Scale Validation and community diagnoses in Costa Rica.

Professionally, I have experience as a Customer Service agent at Concentrix, where I was a member of the Fraud Investigation Team for the Apple Card from Goldman Sachs Bank. This role allowed me to develop skills in fraud detection and customer interaction. Looking forward, I am set to work as a Fraud Investigator at Amazon, where I will analyze suspicious transactions, identify fraud patterns, collaborate with cross-functional teams, and support compliance with security protocols.

My competencies include leadership, teamwork, active listening, public speaking, conflict resolution, and interpersonal relationships. I am fluent in English at an advanced level and have intermediate proficiency in French. These skills and experiences position me well for roles that require a blend of technical cybersecurity knowledge and psychological insight.

I am eager to continue growing professionally in cybersecurity and psychology, leveraging my unique combination of skills to contribute to safer digital environments and better user experiences.