Customer Service Representative

I am a detail-oriented professional seeking a position as a Customer Service Representative or in sales. I have developed strong communication and problem-solving skills through my work experience. I am proven to handle high-pressure situations effectively while delivering excellent customer experiences. I have experience managing high call volumes in busy call center environments.

In my role at Contact Center Dominicana, I managed inbound and outbound calls, scheduled and confirmed medical appointments, and provided detailed information about clinic services. I also conducted patient intake and verified insurance eligibility, maintaining compliance with HIPAA and clinic standards. I resolved patient concerns with empathy and professionalism while supporting administrative and operational tasks.

At Working Solution, I delivered exceptional customer service by handling high-volume calls in a fast-paced environment. I resolved customer inquiries efficiently and promoted company products during sales interactions, contributing to team goals. I maintained accurate records using CRM systems and worked collaboratively with team members to improve service processes.

I have experience assisting multilingual customers and conducting timely follow-ups to ensure ongoing satisfaction. My key skills include communication, active listening, empathy, patience, attention to detail, multitasking, and problem solving. I am committed to providing positive customer experiences and supporting operational efficiency in any role I undertake.

I am eager to bring my skills and experience to a dynamic team where I can continue to grow and contribute to customer satisfaction and business success.