Remote Sales | Patient Services | Customer Success

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Apr 2020 - Present Sales Manager @ Lensrepaired

Conduct remote consultations with patients and clients regarding services, benefits, pricing, and available options. Handle inbound and outbound calls while maintaining strong customer satisfaction. Schedule appointments and coordinate patient service needs. Verify insurance benefits and explain coverage information clearly and accurately. Maintain confidentiality while working with sensitive patient and customer information. Follow up with leads, existing customers, and referral sources to increase conversions and retention. Open and manage new client accounts through phone, email, and digital communication. Utilize online systems and digital tools to support remote customer interactions. Build long-term customer relationships through consultative communication and proactive service.

Nov 2014 - Mar 2020 Sales Representative / Manager @ Sunglass Boutique

Assisted customers through consultative sales conversations focused on identifying needs and recommending solutions. Managed customer communications through phone, email, and in-person interactions. Conducted follow-up outreach to strengthen customer relationships and encourage repeat business. Consistently exceeded sales goals and earned increased leadership responsibilities. Trained team members in customer engagement, communication, and sales techniques. Created marketing initiatives that significantly increased customer acquisition and revenue.

Aug 2012 - Nov 2014 Sales Representative @ LensCrafters

Scheduled eye exam appointments and coordinated patient communications. Managed high-volume inbound and outbound calls daily. Verified insurance eligibility and explained benefits, coverage details, and patient responsibilities. Assisted patients with selecting products and services based on their individual needs. Maintained confidentiality and professionalism while working with patient information. Conducted follow-up calls regarding appointments, purchases, and customer service needs. Built strong rapport with patients, particularly seniors and healthcare consumers. Achieved and maintained Diamond Rank status, placing among the Top 25 sales representatives nationwide.

Jul 2010 - Aug 2012 Assistant Manager @ GNC

Consulted with customers regarding wellness, nutrition, supplementation, and healthy lifestyle goals. Educated customers on natural products, vitamins, and nutritional solutions. Conducted needs assessments and recommended products based on individual goals. Developed strong customer relationships through personalized service and follow-up. Became the top-performing sales representative in the region within weeks of joining the company. Trained staff on consultative selling and customer engagement strategies. Consistently exceeded sales and performance objectives.