Principal Services Architect

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Jan 2021 - Present Principal Integration Architect @ MotherDuck

Led enterprise integration and managed services initiatives supporting mission-critical B2B transaction platforms, ensuring high availability, operational excellence, and scalable architectures across diverse customer environments. Architected Kubernetes-based application platforms with robust observability frameworks, enabling proactive incident detection, transaction monitoring, SLA reporting, and rapid service restoration activities. Directed complex technical escalations and root cause investigations, coordinating cross-functional teams to resolve production issues while implementing preventive measures that improved platform stability. Designed and optimized containerized workloads using Kubernetes, Docker, Linux, and cloud-native technologies, improving deployment efficiency, scalability, and infrastructure utilization across environments. Implemented automation solutions leveraging Python and APIs to streamline operational workflows, reduce manual intervention, and improve support responsiveness for managed service customers. Led disaster recovery planning, validation testing, and operational readiness exercises, ensuring business continuity objectives and customer service commitments were consistently achieved. Provided consultative guidance to enterprise customers regarding architecture modernization, security controls, performance optimization, and regulatory compliance requirements across integration ecosystems. Mentored support and operations engineers through technical enablement, knowledge transfer sessions, and operational standards development that strengthened overall service delivery capabilities.