Operations and Customer Service Leader

I am a seasoned operations and customer service professional with more than 20 years of experience helping organizations improve efficiency, strengthen client relationships, and deliver measurable results. My background spans workforce management, process improvement, data analysis, and team leadership across customer support, social media, banking, and operations roles.

I have built my career around optimizing workflows and supporting both customers and internal teams. I am experienced in managing remote teams, developing SOPs, creating performance tracking systems, and using data to guide operational decisions. I enjoy working in fast-paced environments where clear communication, collaboration, and accountability matter.

In my recent roles, I have supported benefits administration, chat moderation, customer service operations, and workforce planning. I have also led analyst teams, coordinated resources, and partnered with global stakeholders to improve service delivery and align operations with business needs.

Earlier in my career, I worked in social media coordination, operations supervision, and banking. These roles strengthened my ability to manage customer engagement, oversee logistics, support sales growth, and provide professional service in high-volume environments.

I bring a strong mix of technical and interpersonal skills, including Microsoft and Google Suite proficiency, reporting, workflow optimization, customer empathy, and team coaching. I am also certified in Social Media in Public Relations, which supports my digital engagement and communication experience.

I am based in Jamaica and am open to opportunities where I can contribute my experience in operations, customer support, workforce planning, and team leadership to help organizations improve performance and customer satisfaction.