Customer Experience Specialist

Deliver high-quality customer experiences in a fast-paced environment, build strong relationships with repeat customers, train and onboard new team members, and maintain organized workflows and operational standards to support daily business efficiency.

Led and managed independent creative and community-based projects, coordinated timelines, deliverables, and execution, built and maintained relationships with collaborators, vendors, and audiences, oversaw project planning using digital tools, developed branding and content, and negotiated project terms and payment schedules with clients.

Managed 50+ daily customer account requests, resolved complex technical and service-related issues, coordinated community events and cross-functional initiatives, educated users on platform features and services, and resolved 30+ rider-driver disputes weekly by documenting incidents and coordinating corrective actions.

Assisted 200+ customers per shift with transactions, account support, and issue resolution, maintained a 98% customer satisfaction rate, collaborated with team members to improve service processes, supported training of new hires, resolved complex customer complaints, processed point-of-sale transactions and returns, and coordinated special-order requests.