Executive Administrative Assistant & Transcription/Translation Specialist
- Location
- Costa Rica
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am an Executive Administrative Assistant and Transcription/Translation Specialist with strong communication skills and a solid background in customer service, technical support, collections, translation, and human resources assistance.
I have worked in fast-paced environments where I needed to stay highly organized, detail-oriented, and adaptable while supporting business operations efficiently and professionally.
In my experience, I have handled employee inquiries related to time off, payroll, accommodations, and system issues, always aiming to provide clear and effective support.
I have also supported B2B customer service operations by managing live chat interactions, creating and following up on tickets, and helping resolve technical issues in a timely manner.
As an Executive Administrative Assistant, I have managed complex calendars, coordinated travel, and facilitated meetings across multiple time zones while maintaining discretion and professionalism.
I am proactive, solution-driven, and committed to delivering high-quality results that contribute to continuous improvement and the achievement of business objectives.
Education
- 2021 English Education Degree @ Universidad Latina de Costa Rica
- 2014 High School Bachelor's Degree @ Patriarca San José High School
Experience
- 2021 - 2022 HR Employee Resource Center / Human Resources Representative @ Amazon
Handled employee inquiries related to time off, payroll, accommodations, and system issues. Also served as a B2B customer support backup, managing live chat interactions and overseeing ticket creation and follow-up through the company’s support platform.
- 2022 - 2026 Executive Administrative Assistant @ IBM
Supported senior leadership by managing complex calendars, coordinating travel, and facilitating meetings across multiple time zones. Maintained professionalism, discretion, and attention to detail while using Microsoft Office and remote meeting platforms to streamline communication and daily operations.
- 2019 - 2021 B2B Customer Support @ Gamanza Group
Managed support chat messages and customer troubleshooting inquiries. Oversaw ticket creation and documentation in the support database, maintained communication with business customers, ensured timely follow-up and resolution of technical issues, and handled transcriptions used for software purposes.
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