Guest service driven professional with a B.S. in Business Administration approximately 5 years of hospitality industry experience, with additional 2 years of experience in Real Estate and Title. Looking to make a shift into an analytical or technical role, where my educational background, skills, and expertise can flourish for the advancement of the company and career goals.
Graduated with BS in Business Administration.
βͺ Process front end title work based on title requests from lenders.
βͺ Increased responsibility β now oversee beginning title processing for 2 offices and 6 builders.
βͺ Coordinate closing schedules with home buyers, escrow officers, lenders, builder, notary, etc.
βͺ Manage scheduling calendar β high volume ~ 80-100 appointments per month
βͺ Executive assistance to Area Manager and Escrow officers.
βͺ High volume phone & email communication & processing.
βͺ Weekly send off of loan documents, reports, checks, and statements.
βͺ Prepare and distribute revenue report packets for weekly strategy meetings with executive managers and ownership.
βͺ Oversee functions associated with transient and group reservations.
βͺ Input, analyze, and forecast revenue and sales-related data.
βͺ Perform group revenue analysis and commission analysis.
βͺ Guest Service & Client Relations management.
βͺ Group & Event billing and invoice management.
βͺ Create and process contracts for Sales leaders.
βͺ Held accountability for details of in-house groups and catering events.
βͺ High volume phone call and email processing.
βͺ Administrative duties to Director of Sales and Director of Revenue Management, including but not limited to calendar management, event coordination, consolidation of expense reports, month & quarter end analysis for sales commission
βͺ Coordinated group room blocks and banquet event orders.
βͺ Oversaw all in-house and group reservations.
βͺ Addressed revenue management and sales office administration functions.
βͺ Drafted and review contracts.