Relationship Manager

● Developed a systematic, process-driven approach to partner outreach and relationship
management.
● Managed the community-building roadmap for multiple expansion projects in collaboration
with team leadership.
● Documented, measured, and reported the results of outreach initiatives.
● Uncovered opportunities for co-created and/or co-branded content promotions, speaking
engagements, lead sharing, and event partnerships.
● Acted as the liaison between external partners and the Tech Elevator marketing team, once
an opportunity for collaboration is uncovered.
● Collaborated with team colleagues to bring to light market-specific data and insights that
will impact the execution of the expansion project plan.
● Understood the competitive landscape of each market at a detailed level, then translated
those findings into actionable recommendations for the marketing and operations teams.
● Proactively recruited market-specific talent to create a pipeline of future contributors, while
evangelizing open roles to amplify the efforts of the Tech Elevator recruiting team.
● Build relationships with C-level members of local workforce groups, gaining the needed
executive support.

● Implemented and supported key volunteer and AmeriCorps recruitment strategies, including community engagement partnership development and overall community outreach.
● Collaborated internally with staff and AmeriCorps members and externally with new and existing community partners to increase brand awareness and sustainably expand the Reading Partners South Carolina volunteer community with dedicated tutors.
● Wrote and distributed a monthly newsletter for the tutor base, highlighting the latest details on the program.
● Planned and executed tutor and partner events, including Community Reads, town halls, information sessions, etc.
● Provided excellent customer service to Reading Partners volunteers during recruitment, onboarding, and engagement activities through detailed written and verbal communication.
● Facilitated and advertised community book drives and distributed the donations to the student base across ten schools in two counties.

● Served as a product expert, working with all facets of the software the company offers, specifically working with Patient Safety and Risk Managers to ensure a safer and more cost-effective hospital environment.
● Led projects such as remodeling a client's current product suite and workflow and assisted in implementing large-scale tech projects, such as an SSO or VPN.
● Worked directly with clients in implementing new software, remodeling current software, and working with all clients that did not have a dedicated Client Service Manager.
● Advised clients on what would fit their specific needs and built new tools within the software to deliver clear and concise reporting within their organization.

● Served as a key resource to support practitioner use of the online application tools and engaged them to resolve pending application requirements and incomplete data.
● Managed the initial appointment application process, subsequent reappointments, and all interim file management activities.
● Managed large volumes of data entry & information management, especially with demanding & recurring deadlines.

● Assisted partners and associates in every aspect of their day-to-day needs to support the practice, such as managing calendars and taking care of invoices.
● Drafted documents for court filings and discovery requests.
● Acted as the main point of contact for the Firm