Customer Service Representative

Handle over 50+ calls per day, giving detailed, personalized, friendly, and polite service to ensure retention and satisfaction.
Providing balance and status of accounts
Provide bad debt estimates for the month.

Accommodated in generating standard process measurement.
Memorized all company products and services to be able to answer customers’ questions quickly and efficiently and increase upsells.
Handle over 50+ calls per day, giving detailed, personalized, friendly, and polite service to ensure retention and satisfaction.

Supported the store manager to increase monthly sales revenue by 15%.
Answered customers’ complaints with quick solutions, ensuring customer satisfaction.
Plan and implement all seasonal floor sets to ensure they meet company standards and deadlines.

Communicated directly with the applicant and their representatives.
documented the agent’s performance and strengths and weaknesses using the management system.
Maintained consistent and superior customer service.

Performed call monitoring for call center associates for inbound and outbound calls
Assisted in internal listening sessions
Managed 1,000+ member accounts per day by implementing strategic resolutions and organizing all data.
Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.