Iβm very passionate about working with a team and growing in every and anyway possible. The component in which I strongly identify with is opportunity to grow within the company and would be thrilled to work for an organization that subscribes to the same core value. I can see myself succeeding in this position because Iβve done similar work in the past.
Iβve found I work best in a collaborative environment,
After learning more about this job, Iβm sure I can help find ways to manage projects more efficiently and effectively.
My great attention to detail, my skill set as well as prior experience and my strong leadership skills is a part of why I would be successful in any position.
β’ Responsible for distributing weekly reports to agents
β’ Correct, verify, and delete non-required data and combine data from several different sources
β’ Submit information into spreadsheets
β’ Ensures data entry is done in a timely manner and is error-free.
β’ Responds to inquiries regarding entered data.
β’ Contacts preparer of source documents to resolve questions, inconsistencies or missing data.
β’ Audits database for discrepancies.
β’ Managing 25-40 insurance agents
β’ Identifying and recruiting talent to help increase sales in the senior market
β’ Training new agents on the products and sales tools that American Health Marketplace offers
β’ Effectively leading and coaching agents to meet or exceed sales goals
Duties/Responsibilities:
β’ Explain features and advantages of medical plans to promote an application for insurance
β’ Recruiting, screening, and training new agents
β’ Ensuring all staff exercise good time management
β’ Counsel your sales team members, evaluate their performance and provide feedback for improvement β’ Analyzing performance and drawing up action plans
β’ Establishing strong relationships with staff and clients
β’ Lead our sales team by setting a sales plan for each sales agent, identifying individual sales targets, assigning sales territories, and overseeing training programs to make sure theyβre successful
β’ Present sales reports to the team that accurately represent sales efforts including sales progress and volume to forecast future goals more accurately
β’ Cultivate long-lasting customer relationships to meet customer needs, and mitigate any complaints to ensure continued business
β’ Continue company growth by identifying new sales opportunities, emerging markets, and lead generation programs
β’ Assess the marketing potential of new and existing carriers, considering statistics and expenditures. β’ Always keep agents informed of real and potential issues while being proactive
β’ Obeying agency regulations, guidelines, and policies, and ensuring staff do the same
October 2018 to September 2020
Provide admin and high-level technical support to internal staff and executive leadership in a regulatory environment. Managed consumer inquiries and actively manage client database.
β’ Monitor/ Manage remote sales insurance Agents.
β’ Maintain Attendance for over 80+ Agents
β’ Create and maintain spreadsheet, Doc… etc
β’ Resolve issues received through phones, emails, and personal inquiries in a professional manner
β’ Troubleshoot and diagnose PC’s and office equipment’s to enhance functionality and business operations β’ Develop reports and manage customer database while adhering to best practices and security protocols.
β’ Maintain and create claim logs and analyze daily service level agreements SLA’s
β’ Handling of new policy issues, premium billing and providing support to enforce policies.
β’ Assist in the production and publication of reports manuals, technical procedure and system user manuals.
β’ Prepared correspondences & maintained client appointment logs and records and provided ongoing support to build rapports and disseminate information.
β’ Received a 98% on customer support evaluation rating
Improve the operations of the region’s top store location through smart inventory management, marketing and customer service management techniques.
β’ Diagnosed and resolves basic technical hardware and software issues involving internet connectivity & POS configuration
β’ Completed appropriate paperwork, documentation, and system entry without errors.
β’ Provided leadership through identifying problems, researching answers, and guiding employees through corrective steps
β’ Increased store sales by 22% over a six-month period through strategic planning, effective merchandising and cost cutting measures.
β’ Developed a customer centric atmosphere to coincide with the company’s overall mission and successfully handle escalated concerns.
β’ Managed 25 employees with minimal turnover and enhance productivity through training and development techniques.
Provided expert advice and gave the highest level of customized service possible to each individual shopper
β’ Point of Sale (POS) and opening and closing procedures.
β’ Maintained established merchandising standards, including window, sales floor and promotional displays.
β’ Evaluated and analyzed warranty reports with technical team members.
β’ Resolved problems and/or discrepancies which may involve research and data collection. β’ Provided administrative support to technical staff.
β’ Gave personalized attention and provided advanced knowledge of products. β’ Worked with each client to define his or her individual style for an enhanced
Created welcoming, positive customer experience while entering sales at front cash registers β’ Handled Point of Sale (POS) transactions and troubleshoot those systems if needed.
β’ Implemented safety measures as it relates to fuel containment and spill policies
β’ Cash, Inventory management and merchandising to achieve daily sales target
β’ Analyzed and resolved work problems and assisted workers in solving work problems.