Customer Success

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

Results-driven, customer-centric, and passionate about exceeding expectations, I am a dedicated professional with a proven track record in sales and customer success. With [X] years of experience in cultivating meaningful client relationships and driving revenue growth, I have honed my skills in consultative selling, account management, and problem-solving.

My commitment to exceptional customer experiences has consistently led to high customer satisfaction ratings and increased retention rates. I excel at understanding clients’ needs, tailoring solutions, and ensuring their success, all while fostering long-lasting partnerships. My ability to adapt to evolving markets and technologies, combined with a knack for uncovering new opportunities, has contributed to my success in consistently achieving and surpassing sales targets.

I am now seeking a challenging role where I can leverage my expertise to drive sales, enhance customer satisfaction, and contribute to the continued success of a dynamic organization. If you’re looking for a results-oriented, customer-focused professional who can deliver exceptional results, I’m ready to take on the challenge.

Let’s connect to explore how my skills and experience align with your company’s goals.


Aug 2020 Bachelor Degree @ Clemson University


Oct 2020 - July 2022 Assistant to Personal Shopper @ Neiman Marcus

● Assisted personal shopper with all aspects of business: selling, clientele, and operational functions
● Provided retail support and process all POS transactions
● Followed through on special orders, alterations, and shipping
● Exhibited profound computer knowledge, attention to detail, and operational skills
● Ability to handle several projects simultaneously
● Maintained appearance of fitting rooms and lounge
● Ensured compliance of holds and memos
● Assisted with fittings and appointments for clients
● Created and maintain relationships with customers
● Assisted in biannual fashion show coordination

July 2022 - Feb 2023 Client Development Lead @ Neiman Marcus

● Supported all growth and development strategies for targeted customer segments at the store level
● Enabled Client Advisors to cultivate, develop, and strengthen relationships with customers
● Leveraged available reports to ensure Client Advisors achieved overall client development and selling KPIs
● Executed all client development specific initiatives in-store, in partnership with Group Sales Managers and the Market/Metro Manager
● Implemented company initiatives of customer cultivation, Omni selling tools, and Omni selling and service
● Built close relationships with top clientele, while identifying opportunities for the store to strengthen client relations
● Partnered with Brand Experience in coordinating in-store experiences
● Coached Client Advisors on best practices in building client relations
● Partnered with Group Managers to monitor performance of team members and identify opportunities
● Partnered with Market Trainers to receive and deliver on-going training to team members
● Provided a collaborative and welcoming environment for Client Advisors
● Partnered with coworkers on completion of work to achieve plan

April 2023 - present Sales Coordinator @ Geneva Watch Group

Day-to-day support of the sales process for onboarding new licensing & profiles customers
● Managing / Uploading / Updating images and content on retailers’ portals.
● Regularly check customer websites for correct images, logos, specifications, and report and amend discrepancies as required.
● Work closely with and communicate directly with the sales team on client & vendor contacts during the initial sale process, from proposal to closing.
● Complete customer set-up sheets/quote sheets/sample requests/image requests – as needed by account.
● Provide administrative support as needed in areas of the business such Sales, Order Management and Marketing.
● Manage ecommerce product matrix data for every market introduction
● Gathering of samples, compiling content as needed for respective accounts etc.
● Manage any special projects assigned by the Account Manager as needed to support growth and management of accounts
● Support inside sales reps with order inquiries, updating customer accounts, inventory inquiries, RA’s, etc.
● Assist with showroom organization and preparation for market
● Attain expertise in our brands regarding market, product, life cycle, and price points.

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