Sr. Client Success Manager

Rate, USD
$70 / hour
Work schedule
Full Time, Contract, Part Time, Temporary,
Language skills
English
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About me

I am a distinguished executive with an illustrious track record, renowned for cultivating enduring client relationships and driving remarkable revenue growth. Adept at devising and implementing impactful customer engagement strategies, I possess a demonstrated history of elevating customer experiences and optimizing operational efficiencies. My success is rooted in applying industry-leading selling methodologies to promote high-value solutions that enhance customer experiences, streamline operations, and elevate infrastructure management. Leveraging my background in industrial engineering, I bring expertise in SAP and ERP systems, coupled with innovative and strategic sales and client engagement techniques.

My innate ability to comprehend client landscapes and pinpoint avenues for enhancement consistently translates into surpassing quotas and delivering transformative outcomes. Poised to assume ownership of client partnerships, my mission is to ensure their unwavering retention while simultaneously spearheading the development of new business opportunities. Proficiency in engaging clients across diverse echelons empowers seamless collaboration with internal sales units, fostering robust alliances and championing solution-centric approaches. Committed to the twin objectives of unparalleled client engagement and the efficient delivery of solutions, I am dedicated to achieving remarkable performance and contributing significantly to your organization’s sustained growth and triumph.




Education

2005/2018 BS @ University of Michigan – College of Engineering & Computer Sciences, Dearborn, MI

Bachelor of Science in Industrial & Systems Engineering


Experience

December 2021/current Client Solutions Strategist @ Bond Brand Loyalty

I am innovatively developing unique programs and tailored solutions to boost brand loyalty, both internally and externally, among clients while crafting employee and customer communication strategies grounded in human-centered design principles and neuroscience. I collaborate closely with VPs/CMOs to align client business goals, managing project budgets for profitability without compromising excellence. Coordination with Research and Analytics teams leads to the establishment of key performance indicators (KPIs) and measurement strategies. I foster a culture of unwavering customer satisfaction, providing leadership support and swiftly addressing client issues in tandem with senior management. Additionally, I oversee critical HR operations, including hiring, training, and on-boarding new team members, contributing significantly to the company’s present success and growth.
• Established engaging CRM strategy SOWs and delivered implementation support to major pet
pharmaceutical, automotive, retail, loyalty program, and petroleum services clients in US/Canadian and European Markets.
• Led multifaceted client engagements across diverse industries, collaborating closely to discern corporate needs, develop tailored solutions, and adeptly manage Profit and Loss (P&L) for these projects, ensuring optimal financial outcomes.
• Cultivated strong relationships within our current client base, resulting in a remarkable 105% increase in corporate revenues from our Ford US business partnership.
• Skillfully directed a variety of market and competitive analysis initiatives, overseeing numerous projects and assuming full accountability for senior project management. This strategic effort directly contributed to the launch of an innovative service offering by the organization, driving a substantial 30% uptick in consulting business from existing clients and enticing an additional 15% new client acquisition.

September 2021/December 2021 Regional Project Manager @ GTB, a WPP company

Managed online marketing campaigns and interactive marketing projects for Ford’s Shopper Marketing team. Promoted projects on varied mediums comprising Paid Digital OLA, Video, E-mail, and Site content. Coordinated with proprietary internal systems and platforms to lead campaign launches such as trafficking, creative development, Q/A, and troubleshooting.
• Managed campaign budgets to assist in determining ROI while ensuring strict adherence to agency and client-approved brand communication strategies.
• Enhanced advertising campaigns in collaboration with cross-functional teams from various disciplines, including Media, Creative, Project Management, Account, AdOps, and Analytics.
• Supported creating and managing campaign trafficking for OLV and OLA marketing campaigns for Ford’s biggest annual sales event for 12 regions throughout the Midwest.

March 2009/January 2021 Sr. Director, Client Services & Enterprise Sales @ Victory Mobile LLC

Demonstrated expertise in enterprise sales, client services, and strategic leadership. Proven track record of developing and executing tailored engagement campaigns, leading cross-functional teams, and driving business growth through innovative solutions. Adept at restructuring campaign strategies for optimal performance and
fostering collaborative relationships with strategic partners. Skilled in defining organizational procedures/SOPs, conducting consultative client enterprise analyses, and contributing to business development efforts.
• Managed Profit and Loss (P&L) for a comprehensive portfolio, which included a multitude of marketing campaigns and well-established enterprise client relationships, effectively optimizing financial performance.
• Successfully supported clients in developing bespoke engagement campaigns with precise target audience alignment and specific objectives.
• Held responsibility for meeting and consistently exceeding sales quotas, ensuring revenue growth across all enterprise clients and overall firm. Led company to grow over 600% in revenue YOY (2011-2015)
• Lead business development initiatives by actively participating in various capacities, including providing expert project management consultation, meticulously crafting budgets and proposals, delivering compelling client presentations, and formulating winning strategies tailored to intricate clients with extended sales cycles. Notably, secured multiple six-figure contracts with major clients, underscoring my exceptional management and leadership within the role.


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