Customer support engineer

Remote position
The SBO Customer Service Associate Level 1 will utilize a basic understanding of common medical billing practices and the revenue cycle process.

Answer incoming calls from patients.

• Follow established workflows and procedures for handling issues outside of the scope of an SBO CSA.

• Use available tools and resources to identify the caller’s issue and research related billing inquiries.

• Meet daily/weekly/monthly productivity goals and quality measures.

Remote

● Championed the accurate processing of release of information (ROI), particularly medical record requests, delivering exceptional customer service.
● Safeguarded patient records and upheld compliance with HIPAA standards.
● Spearheaded the preparation of new patient charts, gathering documents from various sources, including electronic health records.
● Ensured the assembly of medical records adhered to standardized formats and maintained accuracy.
● Innovatively created digital copies of paperwork, streamlining electronic medical record management.
● Efficiently responded to internal and external requests for patient records, ensuring timely retrieval and transmission.