Customer Service Representative

• Answer phone and greet clients/ customers.
• Schedule appointments with clients for final walkthroughs
• Collate and distribute mail.
• Maintain filling systems, both electronic and physical
• Keep track of all transactions documents in the client’s database.
• Act as a liaison for customers/vendors to provide excellent customer service,
• Reviewing and approving supply requisitions.

• Greeted customers at the counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Close Deli/Open
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Upheld strict quality control policies and procedures during customer interactions.
• Reviewed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Answered customer telephone calls promptly to avoid onhold wait times.
• Answered inbound calls per day and directed to individuals or departments.
• Set up and activated customer accounts.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Responded proactively and positively to rapid change.