Front desk representative
- Location
- Canada
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Enterprising, hardworking, and skilled professional with proven success directing a broad range of customer service environment and participating in planning, analyzing and implementing solutions in support of business objectives. Working experience spans over 2+ years. Currently looking for a career position in the field of Customer Services, Tech Support and Implementation of Business Systems to meet the present-day challenges.
Professional area
Education
- May 2018 MSC in Information Technology @ Punjabi university
- May 2021 Post Graduate diploma in Information System Business Analysis and International Business Management @ Northern College
Experience
- From May 2020 to Dec 2023 Front Desk Representative @ Magnum Protective services
• Provided excellent customer service by responding promptly to inquiries and requests via phone, email and chat, contributing to a professional approach and high resident satisfaction levels.
• Collaborated effectively with colleagues to enhance overall productivity.
• Tailored communication style based on individual needs demonstrating adaptability in conveying information to ensure understanding and clarity for everyone.
• Prepared detailed reports on services by collecting and analyzing client data, contributing to strategic decision-making.
• Implemented robust data security protocols to safeguard confidential information and maintain an organized up-to-date database ensuring accuracy and compliance with data protection regulations.
• Oversaw payment processing for various amenity bookings ensuring accuracy and conduct regular audits to verify payment transactions.
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