Sales Support Specialist

Responsible for researching potential candidates and interviewing top prospects to find and hire the best candidates for open positions within the organization.
Collaborated with department heads to define and establish position qualifications, leading to the successful filling of critical roles.
Implemented innovative sourcing strategies, leveraging various job boards, social media, and referral networks to attract and retain top talent for clients.
Developed and maintained strong relationships with clients, providing regular updates and recommendations to optimize the RPO process and meet changing recruitment needs.
Conducted thorough phone screenings of potential candidates and provided comprehensive assessments to Hiring
Managers for informed decision-making.

Demonstrated exceptional skills, and consistently exceeded satisfaction targets by proactively resolving issues and providing timely and effective support to employees.
Provided first-level support for Payroll, Taxation, Wage & Hour Compliance, Garnishment, Payment options, Bonus,
Expense Reporting, Time submission, Anti-Harassment training, Work Time Screenings, and Leave plans for the AMER and CAN Region.
Handled employee and field issues with a positive attitude and processed resolutions according to established policies, knowledge articles, and procedures.
Assisted job seekers through the Talent Connection program by conducting job searches and scheduling interviews via phone and chat.
Maintained thorough and accurate records of all inbound calls, utilizing a comprehensive case management tool to ensure efficient resolution and tracking of customer inquiries and concerns.