Executive Director

Lead daily operations of assisted living community with focus on resident care, team engagement, and operational excellence. Strengthened workplace culture through leadership visibility, accountability, and staff recognition initiatives. Developed and managed annual operating budgets, monitoring expenses and revenue performance. Oversaw payroll processing, labor management, and staffing efficiency. Directed recruiting, onboarding, retention, and performance management for community staff. Ensured full compliance with state regulations, surveys, and licensing requirements. Conducted P&L analysis and implemented strategies to improve NOI and financial outcomes. Led staff training and professional development programs to elevate service standards.

Directed oversight of all operational departments, ensuring excellence in clinical care, activities, dining, housekeeping, and maintenance. Maintained stringent state compliance across all operational areas. Created and managed location budget, including accounts payable and payroll processing. Conducted comprehensive P&L analysis to optimize financial performance. Enforced company policies to ensure high standards of resident care and safety. Drove sales through proactive outreach and sales calls, contributing to occupancy growth.

Oversaw resident data collection and maintenance processes, ensuring accuracy and compliance. Supervised front desk and clerical personnel, providing training and performance feedback. Assisted with community operations, budgets, and billing matters. Directed accounts receivable and payable functions. Conducted audits, developed action plans, and led special projects.

Coordinated with health resources and outside agencies to ensure compliance. Developed business growth strategies and managed budgets/accounting systems. Facilitated staff training and development. Oversaw daily office operations and financial reporting.

Conducted hiring, onboarding, and exit interview processes. Led training on state and federal regulations. Developed handbooks, training materials, and talent review processes.

Managed patient financial and insurance accounts. Oversaw accounts receivable and patient scheduling. Assisted with office operations and events.