Client Support Specialist
- Remote from
- 🇺🇸 USA
- Annual salary, USD
- 50,000 - 55,000
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 20 May 2024
- Industry
About Atomic
Reinventing how companies are made with our new $150M fund. We've started companies like hims, Bungalow, and Terminal.
What You’ll Do
- Serve as first point-of-contact for existing clients in need of product support.
- Respond and efficiently resolve inbound emails and phone calls.
- Troubleshoot router complexities – leveraging the Hardware Operations Team.
- Share UI/product feedback on enhancements to make for a better user experience.
- Communicate client escalations with support leads when necessary.
- Document and update internal processes using Confluence.
- Audit/update support help center articles when needed.
- Educate customers on product features or additional services to meet their needs.
- Ability to walk customers through product dashboard as well as troubleshooting process.
What You Have
- 1+ years experience in a customer support/customer service role, preferably in SaaS.
- Effective organization and time management skills with the ability to manage multiple
- projects simultaneously and work in high-pressure situations.
- Ability to identify and proactively solve problems.
- Experience using a ticketing system and/or triaging experience a plus.
- Ability to consistently meet and exceed key performance indicators.
- High technical aptitude.
- A positive and flexible attitude for working in a fast-paced team across various functions.
- Self-starter who takes initiative and demonstrates a team player mentality.
- Familiarity with conventional software like Salesforce, JIRA, and G-Suite preferred.
- Bachelor’s degree preferred.
Our Values
- Be Committed: Work hard, Own the problem, Learn
- Create Trust: Do what you say, Create trust with our Clients and Colleagues
- Be Bold: Experiment, Speak up, Hope is not a plan
- Deliver High Performance: Prepare, Commit, (over) Deliver
Perks and Benefits
- Excellent and comprehensive health plans (medical (including HSA/FSA and free access to One Medical), dental, vision, 401K)
- Flexible Vacation Policy
- Enhanced Parental Leave Programs
- Organized volunteer events to give back to our community
- Off-sites, events and happy hours
- Work from “Home/where you need” to get a job done
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FAQ
What position is Atomic hiring for?
Atomic is hiring a remote Client Support Specialist from 🇺🇸 USA
What type of employment does Atomic offer?
This is a Full Time role.
