About Alterna CX
Customer experience management was complicated. We simplified it.
Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee satisfaction. Gartner has recently named us as promising vendor among top 3% of vendors globally in its Magic Quadrant for Voice of Customer applications, along with Forrester recognizing our proprietary technology. We are working with some of the most recognized banks, retailers and insurers in Europe and Asia.
The Customer Success Team deploys and manages Alterna CX’s software platform for leading enterprises in financial services, retail and other industries. They cultivate valuable relationships; help realize our clients’ Voice of Customer (VoC) programs and orchestrate solutions to any challenges in our domain. We believe that Alterna is successful, only if its customers are..
The Associate Customer Success Managerowns value delivery to Alterna clients, right from the implementation stage up until churn. He/she guides the client Customer Experience teams in the right direction for their VoC program, by providing deep VoC expertise and to the point advice on best practices.
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Alterna CX is hiring a remote Associate Customer Success Manager from Anywhere 🌎
This is a Full Time role.