Customer Success & Experience Change Manager

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

In Customer Support we LOVE to disrupt, we innovate to deliver a phenomenal experience. Diversity Matters, we harness our unique strengths to deliver the best outcomes.

As a Customer Care Specialist, you are the voice of our organization and our clients, and you are highly valued as our customers’ primary point of contact. Providing excellent customer service is a top priority for us, and we are invest in your success in this role!

As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. Join our dynamic team and work with advanced AI and research tools to analyze data, recruit diverse participants, and deliver insights that shape product roadmaps and business strategies.

The Onboarding Consultant engages customers immediately following the license sale and provides guidance, insights and enablement to help them quickly and successfully deploy their use case and meet their business objectives. The Onboarding Consultant completes the Onboarding processes and covers the fundamentals for getting started using the platform.

Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout.

The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.

Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently.

Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently.

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.

We seek a Technical Support Engineer to join our team and deliver excellent service for a leading global SaaS company with millions of users. You will engage with customers, both technical and non-technical, on a personal level.

The Customer Service Rep’s (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.

Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.

You are experienced at troubleshooting, as well as coordinating with internal and external stakeholders to ensure implementations are handled within the desired timeline. To accomplish this, you must have the ability to understand technical business requirements.