Customer Success & Experience Change Manager

As a Customer Service Supervisor at Taskrabbit, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.

Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S.

As a Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers’ success and driving business growth. You will foster strong customer relationships, own retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience.

As a member of the CSM team, you will act as a champion for our largest and most critical customers.

Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health plan reinvented for a post-pandemic world that is built around whole-person affordable preventive care featuring more benefits.

Curative has launched a health plan unlike any other. Curative Medical* and Care Navigators are at the core of the Curative member-oriented health plan.

You are fascinated by security and red teaming. The idea of studying the past attacks excites you.

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.

As a Customer Success Manager at Postman, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts. You’ll partner with your customers to co-create Joint Success Plans that outline key objectives, milestones, and success criteria.

Granicus is seeking a Customer Success Consultant (CSC) to support the successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients’ business outcomes.  As a CSC, you consistently provide exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in our communities.

At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in and around Hamburg.