Client Service Manager

Builds and maintains relationships as point of contact for assigned key relationships for qualified defined contribution retirement plans utilizing our Record-keeping platform; resolves team escalations, documents procedures and identifies areas for process improvement.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides client support and customer service on day-to-day issues with clients by responding timely and effectively either orally or via written communication
• Acts in a pro-active manner with assigned clients and builds relationships to ensure retention
• Works with Plan Sponsors, Brokers, Registered Investment Advisors, Trust Companies and other Third-Party Vendors, including auditors to respond to requests for specialized reports, communicate fund actions, consults on client inquiries and researches/resolves issues
• May participate in final Sales presentations as well as prepare and facilitate client/advisor meetings when needed
• Performs under pressure with minimal direction
• Meets competing deadlines in a very fast paced, dynamic and demanding environment with a high degree of urgency and accuracy
• Focuses on learning in everyday activities and events
• Collaborates with and openly shares knowledge with colleagues
• Regular, reliable, and punctual attendance

Required Education, Experience and Certificates, Licenses, Registrations

• 5+ years of experience working in a related position in the retirement services sector
• Strong MS Office skills to include Excel

Preferred (but not required) education or skills for this role are

• Bachelor’s degree in a business related field or industry experience
• DST experience

Competencies

• Verbal and Written Communication Skills
• Independent
• Time Management
• Diplomatic
• Creative Problem Solver
• Integrity
• Analytical Thinker
• Resourceful
• Team Player
• Sound Judgment
• Results Driven
• Exhibits Personal Credibility
• Forward Thinking
• Planning and Organizing
• Project Management

Travel:  Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

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