Client Success Specialist

As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers.

We’re not looking for someone to just follow instructions. We want a go-getter ready to roll up their sleeves and make things happen.

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry.

You will play a crucial role in retaining clients within our financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the program.

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance’s financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base.

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

Customer Success is absolutely vital to our long-term success and profitability, and to helping o customers achieve their goals. Customer Success Managers at Instructure maintain customer satisfaction and deepen adoption through consultative approaches, problem-solving and providing resources and strategies that support customers as they grow with Instructure’s products.

As a Technical Support Tier II – Integration, your role is to troubleshoot Tier 2 issues affecting our customers.

The Customer Success Manager (CSM) will play a pivotal role in supporting customer engagement and growth initiatives. You will work closely with customers, ensuring they feel empowered, supported, and successful while using our platform.

We’re looking for a Technical Support Associate to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential.

The Sr. Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base within a highly technical area of Docusign’s Intelligent Agreement Management platform (IAM).

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

The Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers.

Mid-market Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ up to 4000 employees.

We’re looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience. The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support.