This job post has been manually reviewed for authenticity and compliance.
Job Summary
Tailor my resume to this job
Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers.
After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact...
Am I a good fit for this job?
Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate.
After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles...
Cover Letter Assistant
Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers.
Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team...
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
What you get to do:
Technical Expertise:Β Provide technical and business knowledge to handle customer queries. Actively participate in the Incident Management Team, ensuring swift resolution of service interruptions for global customers and partners. Analyse and diagnose technical issues to resolve problems promptly. Conduct root cause analysis and contribute to continues improvements.
Customer Support:Β Communicate and engage with customers in a professional and empathetic manner, understand their technical challenges and provide solutions. Conduct sessions or workshops for customers to enhance their understanding of product and troubleshooting.
Collaboration:Β Collaborate with cross-functional teams, including account managers, engineering and product teams. Be part of the upskilling program across departments.
Process Improvement and Automation:Β Create and maintain detailed documentation, including troubleshooting guides, best practice knowledge base articles, to assist customers and internal teams in resolving issues effectively. Identify opportunities for process automation. Participate in enhancement of product functionality, support processes, and customer experience.
Work Schedule:Β Work within a 24/7 follow-the-sun support model, covering daytime shifts. Participate in the weekend rotation as part of a global support team.
What it takes to succeed:
Knowledge, Skills & Abilities
Experience in technical support.
Excellent English (both written and spoken).
Working knowledge of Linux Commands, SQL scripts.
Experience handling incidents.
Strong willingness to learn and the ability to adapt quickly
Nice to have:
Experience with POSTGRES DB.
Cards and payments industry experience.
Experience in ISO8583, transaction flow, 3DS, digitisation.
Experience with Cloud technologies.
Minimum Qualifications
Bachelor’s Degree in Computer Science or Computer Engineering or equivalent work experience can sometimes be considered in lieu of formal certification.
Years of Experience
3-5 years of Application/Product support experience.
What you can look forward to:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory βΊ
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
FacebookTwitterLinkedIn
How to apply
Did you apply?Let us know, and weβll help you track your application.
For safety tips, see our guides or report this job if any issues arise.
Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more βΊ
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more βΊ
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more βΊ
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.
Share this job
Facebook
Twitter (X)
LinkedIn
WhatsApp
Telegram
Copy link
FAQ
What position is Paymentology hiring for?
Paymentology is hiring a remote Customer Support Engineer from π Anywhere
What type of employment does Paymentology offer?
This is a
Full Time role.
Talent Community
The ability to work remotely offers a better work/life balance. Get the best remote work offers wherever you go.
Jobicy+ Subscription
Jobicy
541 subscribers are already enjoying exclusive, experimental and pre-release features.
Free
USD $0/month
For people just getting started
• Unlimited applies and searches
• Access on web and mobile apps
• One active job alert
• Access to additional tools like Bookmarks, Applications, and more
