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Seasonal Customer Love Associate (Remote/TX-based)
Who We Are:
Being naked is the #1 most sustainable option. We’re #2.
None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
And starting right now, we want to do all that with you.
Seasonal Customer Love Associate (Remote/TX-based)
Reporting to the CL Team Lead, essential responsibilities include but are not limited to:
What You’ll Do:
Provide consistently magical customer service across all customer service channels
Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
Consistently meet and exceed performance goals
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Who You Are:
Smart, incredibly organized, and driven towards excellence
Passionate about Reformation’s mission and products
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Strong communication skills across all customer service channels, including email, text, and chat
Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations
Extra Credit:
Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite
Availability:
We’re currently hiring for Seasonal roles with both part-time and full-time availability needed from July through September—our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.
Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season (end of November to January). They may also be considered for permanent roles on our core team, based on business needs and individual performance.
Part-Time: 16–29 hours/week, with occasional weekend shifts required
Full-Time: 30–40 hours/week, with occasional weekend shifts required
Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.
TO APPLY:
Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.
The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
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FAQ
What position is Reformation hiring for?
Reformation is hiring a remote Seasonal Customer Love Associate (Remote – TX based) from 🇺🇸 USA
What type of employment does Reformation offer?
This is a
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