About Logitech
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team and Role:
Looking for a Senior Customer Support Engineer in Japan who will be responsible for resolving high-complexity enterprise support issues and escalations-finding solutions to difficult technical problems. The role will focus mainly on Logitechβs Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone and email tickets, and provide high touch service for each one. At Logitech, you will assist customers with issues that help the way they communicate with people.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors youβll need for success at Logitech. In this role you will:
Key Qualifications:
For consideration, you must bring the following minimum skills and behaviors to our team:
Preferred Qualifications:
Education:
#LI-KS1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Donβt meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We canβt wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory βΊ
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Logitech is hiring a remote Senior Customer Support Engineer, Japan from π―π΅ Japan
This is a Full Time role.
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