Customer Care Agent (English only, night shift)

Remote from: Ukraine
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 7 May 2026
Apply before: 7 Jun 2026
Experience level: Senior
Views / Applies: 1179 / 303

About company

About Gameloft

Our dream to offer mobile games to the entire planet through our products is about to become a reality

Computer Games
1999

Actively Hiring

AI Summary

This is a night-shift Customer Care Agent role supporting players of the Disney Dreamlight Valley game. The position involves handling English-language tickets, resolving issues using internal tools, and escalating complex cases. The ideal candidate is fluent in English, has strong communication and problem-solving skills, and can work under pressure. The role is remote and offers benefits like paid vacation, medical insurance, and learning opportunities. Growth potential includes advancing in seniority within customer care.

Job Complexity

Easy Hard

AI Insight The role requires strong communication, empathy, and problem-solving skills, but does not require specialized technical expertise. The night shift and pressure handling add moderate difficulty.

Salary Analysis

AI Insight The salary range is not provided in the listing, but for a Customer Care Agent role in the US market, the typical range is $30,000-$50,000 per year. The offered salary is likely competitive for a remote position with benefits, though night shift may warrant a premium.

Key Skills

Customer Support Ticket Management English Fluency Problem Solving Empathy CRM Tools Remote Work Night Shift Gaming Industry Communication

Cover Letter Sample

I am excited to apply for the Customer Care Agent position at Gameloft. With strong English fluency and a customer-oriented mindset, I am confident in my ability to provide high-quality support to players of Disney Dreamlight Valley.

My experience in handling ticket-based inquiries and using CRM tools has prepared me to resolve issues efficiently and accurately. I thrive under pressure and am skilled at prioritizing tasks to maintain service consistency.

I am particularly drawn to this role because of the opportunity to work remotely and contribute to a globally loved game. I am eager to bring my problem-solving skills and empathy to your team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can support your players and improve your support workflows.

Possible Interview Questions

How would you handle a frustrated player who has been waiting for a response for several days?

I would first apologize for the delay and empathize with their frustration. Then, I would investigate the issue using internal tools, provide a clear update on what happened, and work to resolve it promptly. I would ensure the player feels heard and valued throughout the interaction.

Describe a time you had to manage multiple tasks under pressure. How did you prioritize?

In my previous role, I handled high-volume ticket queues during peak hours. I prioritized by urgency and impact: critical bugs affecting gameplay were addressed first, followed by account issues, then general inquiries. I used a ticketing system to track and update statuses, ensuring no case was overlooked.

How do you stay updated on product knowledge and support processes?

I regularly review internal knowledge bases and training materials. I also take notes on recurring issues and solutions. If something is unclear, I ask team leads or more experienced agents. I believe continuous learning is key to providing accurate support.

Can you explain a time you identified a recurring issue and proposed a solution?

At my last job, I noticed many players struggled with a specific login error. I documented the steps and common causes, then created a draft of a knowledge base article. After review, it was published, reducing related tickets by 20%.

Why do you want to work for Gameloft, specifically on the Disney Dreamlight Valley project?

I am passionate about gaming and have always admired Gameloft's portfolio. Disney Dreamlight Valley is a beloved game, and I want to contribute to its positive player experience. The opportunity to work remotely with a global team is also very appealing.

Job Description

WHAT YOU WILL BE WORKING ON

Main challenge

We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project.

Qualifications

What it means on a daily basis

Handle customer requests via tickets in English
Investigate and resolve issues using internal tools and knowledge bases
Track, document, and follow up on cases until full resolution
Escalate complex or technical cases to relevant teams when needed
Identify recurring issues and contribute to improving support processes and templates

What success will look like

Fast and accurate resolution of customer cases with a strong focus on quality
High level of customer satisfaction and service consistency
Effective workload management and strong prioritization skills
Active contribution to improving support workflows and reducing recurring issues

Who you would be working with

You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.

Your recruitment journey:

• Recruiter interview
• Test
• Team interview with Hiring Manager and Language Speaker in English

Where this role can take you

This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.

WHAT YOU NEED TO SUCCEED

Fluent English (written and spoken) + Ukrainian proficiency
Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
Ability to manage workload, prioritize tasks, and work effectively under pressure

WHO YOU ARE

Strong communication, empathy, and customer-oriented mindset
Problem-solving skills with ownership and responsibility for outcomes
Calm, organized, and proactive approach in stressful situations
Ability to collaborate effectively within a team and adapt to changes

Additional Information

WHAT’S IN IT FOR YOU

Benefits

Possibility to work remotely in a global product company with talented people
Competitive salary based on your experience and skills
21 days of paid vacation, 5 paid sick days, plus national holidays
Medical insurance and access to a psychologist
Parental leave support
Access to internal learning platform (courses, trainings, certifications)
Employee Referral Program with attractive bonuses
Full technical support and equipment provided

Life at Gameloft

At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.

We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.

How to proceed

Please apply with your CV in English.

Apply now >