Senior Project/Turnaround Manager

Remote from: Switzerland
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Product & Operations
Employment type: Full Time,
Job posted: 8 May 2026
Apply before: 8 Jun 2026
Experience level: Senior
Views / Applies: 1110 / 66

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AI Summary

This is a 9-month contract role for a Senior Project/Turnaround Manager to lead recovery and transformation of digital initiatives in Digital Commerce and Customer Experience. The position is remote within the EU with occasional onsite meetings in Zurich, supporting a B2B industrial manufacturing client. Key responsibilities include turnaround management, program governance, and steering enterprise architecture. The ideal candidate has 15+ years of experience in complex global programs, turnaround management, and digital commerce. The role requires strong leadership, resilience, and ability to influence across management layers.

Job Complexity

Easy Hard

AI Insight This role requires extensive experience (15+ years) in turnaround management of failing projects, deep knowledge of digital commerce and customer experience, and ability to influence senior stakeholders in a global matrix organization, making it extremely challenging.

Salary Analysis

AI Insight Salary not provided; estimated median of $180,000 based on market rates for senior turnaround managers in industrial manufacturing. The contract duration is 9 months, so total compensation likely aligns with market range.

Key Skills

Turnaround Management Program Management Digital Commerce Digital Customer Experience Stakeholder Management Agile Methodologies Enterprise Architecture Salesforce SAP B2B Manufacturing

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Senior Project/Turnaround Manager position. With over 15 years of experience leading complex global programs and successfully turning around challenged digital initiatives, I am confident in my ability to drive recovery and transformation for your digital commerce and customer experience projects. My background in B2B industrial manufacturing and my proven ability to influence senior stakeholders and manage distributed teams align perfectly with your requirements.

I have extensive experience in program governance, enterprise architecture alignment, and hybrid delivery methodologies. I have successfully stabilized failing projects, improved delivery processes, and achieved strategic transformation goals. I am adept at navigating matrix organizations and building consensus across multiple management layers.

I am excited about the opportunity to contribute to your organization's digital transformation and would welcome the chance to discuss how my skills and experience can add value to your team. Thank you for your consideration.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a specific example of a failing project you turned around? What steps did you take and what was the outcome?

I led the turnaround of a global e-commerce platform implementation that was 6 months behind schedule and over budget. I conducted a rapid assessment, identified key issues in governance and vendor management, restructured the project team, and implemented a phased delivery approach. I established clear milestones, improved communication with stakeholders, and renegotiated vendor contracts. The project was delivered within 3 months of the revised timeline and achieved all critical business objectives.

How do you influence senior stakeholders who may be resistant to change in a turnaround situation?

I build trust by demonstrating deep understanding of their priorities and concerns. I use data-driven insights to show the impact of current issues and the benefits of proposed changes. I engage them in collaborative problem-solving, ensuring they feel ownership of the solution. I also leverage quick wins to build momentum and credibility.

Describe your experience with digital commerce and customer experience transformations in a B2B industrial context.

I led a digital commerce transformation for a manufacturing company, consolidating multiple sales channels into a unified platform. This involved integrating configurators, pricing systems, and quotation tools. For customer experience, I oversaw the consolidation of customer portals and implementation of Adobe Experience Manager, resulting in a 20% increase in customer satisfaction scores.

How do you manage globally distributed teams in a matrix organization?

I establish clear roles, responsibilities, and communication protocols. I use regular virtual stand-ups, progress dashboards, and cultural sensitivity training to ensure alignment. I also foster a culture of accountability and empowerment, enabling team members to make decisions within their scope. I travel occasionally to build relationships and address issues in person.

What is your approach to balancing operational and strategic priorities during a turnaround?

I prioritize stabilizing immediate operational issues to prevent further damage, while simultaneously developing a strategic roadmap for long-term recovery. I allocate resources to both, using a phased approach where quick wins fund and inform strategic initiatives. I communicate the dual focus to stakeholders to manage expectations.

Location: Remote (with occasional onsite meetings in Zurich)
Contract Duration: June 1, 2026 – March 31, 2027
Workload: Full-time (100%)
Industry: Industrial Manufacturing / B2B Production
Important Requirement

Please note: Candidates must be based within the European Union (EU). Applications from candidates outside the EU cannot be considered for this assignment.

About the Role

Our client is seeking a highly experienced Senior Project & Turnaround Manager to lead the recovery and transformation of several critical digital initiatives across Digital Commerce and Digital Customer Experience.

This role is suited for a seasoned leader with extensive experience managing large-scale, complex international programs and successfully turning around challenged projects. The successful candidate will work closely with executive stakeholders, business teams, enterprise architecture, vendors, and delivery organizations to stabilize delivery, improve operational effectiveness, and drive strategic transformation initiatives.

The environment is global, multicultural, and technologically complex, requiring strong leadership, resilience, and the ability to influence across multiple management layers.

Key Responsibilities

Program & Turnaround Management

Lead turnaround and recovery efforts for failing projects and programs
Drive delivery governance, accountability, and execution across multiple initiatives
Manage large-scale global programs involving distributed and intercultural teams
Operate effectively in hybrid delivery environments combining classic and agile methodologies
Improve project execution standards, including reporting, testing, governance, and delivery processes
Coordinate across three management layers to ensure timely and high-quality delivery
Steer Enterprise and Solution Architecture alignment throughout implementations

Digital Commerce Transformation

Improve and streamline digital sales strategies and sales processes
Align and optimize the digital commerce technology landscape
Oversee initiatives related to:
- Configurators
- Pricing systems
- Quotation platforms
- Digital sales platforms
Introduce and improve application performance monitoring capabilities
Enhance operational effectiveness within the “Business as Usual” organization

Digital Customer Experience

Drive initiatives to unify digital customer experiences across platforms
Oversee integration and consolidation of multiple customer portals
Guide implementation oversight for Adobe Experience Manager initiatives
Ensure alignment between business objectives and customer-facing digital solutions

Required Experience & Qualifications

15+ years of experience managing complex global programs and projects
Proven experience in turnaround management and recovering failing initiatives
Strong background in Digital Commerce and Digital Customer Experience programs
Experience within B2B industrial or production environments (non-B2C)
Demonstrated ability to influence senior business stakeholders and external vendors
Strong strategic thinking and problem-solving capabilities
Experience steering globally distributed teams in complex matrix organizations
High level of resilience, ownership, and execution focus

Desired Skills

Strategy development and transformation leadership
Vendor and partner management
Strong communication and stakeholder management skills
Ability to establish structure and improve ways of working
Experience balancing operational and strategic priorities

Technology & Tooling

Required / Preferred Exposure

Microsoft Office Suite
Azure DevOps (ADO) – user-level knowledge preferred
Test management tools such as ADO or Panaya – preferred
SAP – strong conceptual understanding
Salesforce.com – strong conceptual understanding
MuleSoft (ETL) – strong conceptual understanding
Understanding of configurator, pricing, and quotation systems

Contract Details

Start Date: June 1, 2026
End Date: March 31, 2027
Duration: 9 months
Location: 100% Remote
Travel: Occasional onsite meetings in Zurich

Interested?

If you are an experienced transformation leader with a track record of stabilizing complex programs and driving digital transformation in global B2B environments, we would like to hear from you.

Apply now >