Manager, Consulting – East

Smartsheet is seeking a forward-thinking Consulting Manager to lead a regional delivery team through a fundamental shift from traditional, effort-based implementation to a modern, value-driven advisory model centered around AI. In this role, you will lead the AI transformation, bridging the gap between technical execution and executive-level business consulting to ensure our customers achieve measurable and fast business value.

Operational management and active business development are the foundations of this role. This leader will institutionalize scalable, repeatable delivery processes to drive operational excellence and consistent customer outcomes, while serving as a critical strategic partner to account teams, fueling expansion. Layered on top is the leadership of a team of strategic advisors who are redefining their value as AI reshapes the professional services delivery. 

We are looking for a leader who balances a get-it-done operational mindset with a restless curiosity for what’s next. You should be a high-empathy coach who thrives in a transparent, win-as-one environment, with the resilience to lead a team through rapid change while maintaining a relentless focus on our customers’ success.

You Will: 

• Architect the Advisory Team: Interview, hire, and develop consultants with the requisite skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset.
• Coach for Resilience: Foster an environment of daily experimentation, encouraging your team to test AI solutions, share insights, and adapt to evolving delivery approaches while staying focused on customer value.
• Drive Go-To-Market (GTM) Excellence: Proactively partner with Sales and other GTM leaders to drive regional services bookings, proactively training partners to sell your team’s unique expertise as well as supporting strategic account expansion.
• Voice of the Customer: Engage directly with customers to understand their evolving needs, using those insights to suggest future service offerings and train your team to deliver against them. You will also maintain a billable target for strategic project involvement and serve as the first line of defense for customer escalations.
• Drive Operational Excellence: Assume full accountability for your team’s fiscal health, ensuring the team meets or exceeds performance targets (KPIs) while maintaining consistent data accuracy in PSA tool(s) and every team member has visibility into their performance.
• Lead Your Team Through the AI Pivot: Operationalize the transition to an AI-Native PS model, modernizing tools and methodologies to shift your team’s focus toward higher-value strategic activities.
• Strategic Prioritization & Industry Alignment: Translate company objectives and shifting industry trends into clear, actionable priorities for your team, ensuring their activities remain focused on high-impact work as we navigate ongoing changes within the business and industry at large.
• Intentional Resource & Lifecycle Management: Partner with the Resource Management Office (RMO) to balance workloads by matching consultant skills and capacity to project opportunities.
• Other duties as assigned.

You Have: 

• 7+ years of experience in SaaS Professional Services, with a proven track record of navigating business pivots or disruptive technology shifts.
• Ability to formulate positions on industry trends and anticipate how technology developments—specifically AI—will impact customer needs.
• 2+ years leading high performing teams of individual contributors, either in a formal people leadership role or as a project manager.
• Work experience designing, selling, and delivering solutions in a SaaS Professional Services environment, preferably with team lead/people management responsibilities
• High emotional intelligence and change leadership
• Excellent client management skills and the ability to work with customers in both pre- and post-sales environments 
• Proven track record of building influential relationships with GTM partners such as sales and customer success
• Proficiency in using frameworks to develop insights into customer organizations and coaching team members on sophisticated problem-solving techniques
• Experience applying change management, business process optimization, and AI strategies
• Willing to travel periodically (up to 40%) based on customer and business need
• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years)