Customer Service Rep

Remote from: USA
Salary, yearly, USD: 40,000 - 40,000
Department: Customer Success
Employment type: Full Time,
Job posted: 15 May 2026
Apply before: 15 Jun 2026
Views / Applies: 26 / 6

For every customer ... a financial future imagined, planned and secured.

Financial Services
1909

AI Summary

This Customer Service Representative role at Mutual of Omaha involves handling inbound calls and resolving inquiries for Group Insurance products. The position requires excellent communication, problem-solving, and multitasking skills in a fast-paced environment. Training is provided, and the role offers a competitive hourly wage of $20.50, plus benefits and bonus opportunities. The job is remote-friendly but requires US or Puerto Rico residency.

Job Complexity

Easy Hard

AI Insight The role is entry-level with structured training and clear responsibilities, but the need to handle complex inquiries and multitask adds moderate challenge.

Salary Analysis

AI Insight The offered salary of $40,000 per year is competitive for an entry-level customer service role, aligning with the market median. It includes an annual bonus and comprehensive benefits.

Key Skills

Customer Service Call Center Communication Problem Solving Multitasking Group Insurance Remote Work Detail Orientation Computer Proficiency Time Management

Cover Letter Sample

I am excited to apply for the Customer Service Representative position at Mutual of Omaha. With my experience in customer service and contact center environments, I am confident in my ability to handle inbound calls efficiently and resolve inquiries with professionalism.

My strong communication and analytical skills, combined with my proficiency in computer systems, make me well-suited to navigate your systems and provide exceptional service to policyholders.

I am particularly drawn to your company's commitment to diversity and inclusion, and I look forward to contributing to a culture that values different ideas.

Thank you for considering my application. I am eager to bring my skills to your team and help deliver a seamless customer experience.

Possible Interview Questions

Can you describe a time when you handled a difficult customer complaint and turned it into a positive experience?

In my previous role, a customer was upset about a billing error. I listened actively, apologized, and researched the issue. I corrected the error and offered a small credit. The customer appreciated the prompt resolution and later left positive feedback.

How do you prioritize tasks when handling multiple inbound calls and inquiries simultaneously?

I assess urgency and impact. For example, I prioritize calls about claim issues over general policy questions. I use system notes to track pending tasks and ensure timely follow-ups.

What experience do you have with using multiple computer systems to research and resolve customer issues?

In my last job, I used CRM software, knowledge bases, and billing systems daily. I am comfortable toggling between screens and quickly finding information to resolve inquiries.

How do you stay updated on company policies and industry changes to ensure compliance?

I regularly review updates from internal communications and attend training sessions. I also take notes on policy changes and refer to them during calls.

Why are you interested in working in the insurance industry, specifically with Group Insurance products?

I find insurance rewarding because it helps people protect their health and finances. Group Insurance is particularly interesting as it serves many employees, and I enjoy explaining benefits to customers.

As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more complex claim‑related inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.

Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.

Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST

WHAT WE CAN OFFER YOU:

Hourly Wage: $20.50, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.
Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
Make outgoing calls to gather information on inquiries not readily available in systems.
Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.

WHAT YOU’LL BRING:

Experience in a customer service or contact center environment.
Excellent oral and written communication skills, with strong decision-making and analytical abilities.
Demonstrated telephone skills, providing quality customer service consistently.
Reliable attendance and flexibility to work various shifts, including overtime.
Proficient in computer systems and keyboarding, with a focus on detail orientation.
Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Strong planning and organizational skills with the ability to prioritize effectively.
Basic product knowledge relevant to the assigned area.
Familiarity with medical terminology.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from ‘@mutualofomaha.com.’ We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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