Customer Success Renewals Representative, Velocity

Remote from: Poland
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 17 May 2026
Apply before: 17 Jun 2026
Views / Applies: 15 / 5

About company

About Veeam Software

Veeam delivers Intelligent Data Management for the Always-On Enterprise.

Computer & Network Security
2006

Actively Hiring

AI Summary

Veeam is seeking a Customer Success Renewals Representative for its Velocity segment to manage contract renewals and upsell premium services. The role focuses on driving revenue, retaining customers, and ensuring high customer satisfaction. Responsibilities include pipeline management, cold calling, cross-functional collaboration, and maintaining Salesforce hygiene. Candidates need a bachelor's degree, advanced English and German, and proven sales or account management experience. The position is ideal for those with a track record of overachieving quotas and handling complex enterprise accounts.

Job Complexity

Easy Hard

AI Insight The role requires a balanced mix of sales, customer service, and organizational skills, but does not demand highly specialized technical expertise. The difficulty is moderate, reflecting the need for quota overachievement and multi-tasking.

Salary Analysis

AI Insight The job listing does not provide a specific salary range. Based on market data for similar Customer Success Renewals roles in the US, the estimated median salary is $65,000. The offered salary may vary based on location and experience, but this role typically falls within the $45,000 to $85,000 range. The lack of salary information may indicate a need for negotiation.

Key Skills

Customer Success Renewals Account Management Salesforce Cold Calling Upselling Customer Retention Pipeline Management Cross-functional Collaboration Quota Achievement

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Success Renewals Representative position at Veeam. With a bachelor's degree and over three years of experience in account management and renewals, I have consistently exceeded quota targets while maintaining high customer satisfaction. My fluency in English and German aligns perfectly with the language requirements, and I am adept at managing complex enterprise accounts and cross-functional collaboration.

In my previous role, I successfully managed a pipeline of renewal contracts, improved renewal rates by 15%, and upsold premium services to existing customers. I am proficient in Salesforce and skilled in cold calling and customer retention strategies. I am eager to bring my passion for customer success and my proven track record to Veeam's Velocity team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Veeam's growth and customer success.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with managing renewal pipelines and how you prioritize accounts?

I typically segment accounts by expiration date and risk of churn. I use Salesforce to track interactions and set reminders for touchpoints at 4, 3, and 2 months before expiration. I prioritize high-value accounts and those with lapsed support for immediate attention.

How do you handle a customer who is hesitant to renew their contract?

I first listen to their concerns to understand the root cause. Then, I highlight the value they've received and any new features or benefits. If needed, I involve a product specialist or offer a short-term extension to build trust.

Tell me about a time you upsold a premium service to an existing customer. What was your approach?

I identified a customer whose support tickets indicated they could benefit from 24/7 premium support. I scheduled a call to discuss their pain points and demonstrated how the premium service would reduce downtime. The customer agreed to a trial, which led to a full upgrade.

How do you maintain accurate Salesforce hygiene while managing a high volume of accounts?

I set aside time each day to update records after each interaction. I use Salesforce automation rules to log emails and tasks. Regular audits and reports help me catch discrepancies early.

Describe a time you collaborated with other departments to resolve a complex customer issue. What was the outcome?

A customer had a licensing dispute that required input from legal and sales. I facilitated a meeting, gathered all necessary information, and proposed a solution that satisfied the customer while adhering to company policy. The customer renewed their contract.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Customer Success Representative (Commercial Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You’ll Do

Be responsible for overachieving Quota tied to territory Renewal and Expansion goals
Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
Cold call customers with lapsed support, with the goal to reactivate support.
Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
Clearly communicate and sell complicated offers, internally and externally
Prepare accurate forecasts, business analysis and sharing insights
Assist customers with whatever is needed to ensure customer success, including but not limited to:
o Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
o Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Record all activities on customer/partner actions in Veeam’s customer relationship management system (SalesForce.com)
Keep impeccable Salesforce hygiene
Manage inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
Overachieve target quota
Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

What You’ll Bring

Bachelor’s Degree required (a combination of education and experience will be considered)
Advanced level English and German language
Relevant work experience in one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management
Proven track record of overachievement of quota and KPIs
Experience in providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is an advantage

Bonus Skills

Proficiency with SalesForce.com

What You’ll Get

26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental, maternity, and paternity leave
Fully covered family medical plan, dental, rehab, and vaccinations
Life, critical illness, and disability insurance
Employer pension contribution via PPK
Monthly Edenred allowance of 450 PLN for meals
MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
Up to 12 free therapy sessions annually, plus legal and financial advice
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

#LI-MP1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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