(fluent English) Customer Support Consultant, hospitality (remote, Global)

Remote from: Brazil
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 18 May 2026
Apply before: 18 Jun 2026
Experience level: Midweight
Views / Applies: 40 / 5

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

AI Summary

This is a remote, global Customer Support Consultant role within the hospitality industry, offered by SupportYourApp, a company that provides outsourced support to tech firms. The position involves handling customer inquiries via phone, chat, and email, with a focus on building relationships and maintaining KPIs. Candidates need excellent English (C1), at least 6 months of support experience, and a strong internet connection. Experience in hospitality or travel is a plus. The role offers flexible hours, fully remote work, and compensation in USD.

Job Complexity

Easy Hard

AI Insight The job requires C1 English and specific technical requirements (PC, internet speed), but the core skills are standard for customer support. The difficulty is moderate as it demands strong communication and multitasking.

Salary Analysis

AI Insight The salary is not specified in the job listing. Based on market data for remote customer support roles in the US, the median salary is estimated at $38,000. This is competitive for entry-level support positions.

Key Skills

Customer Support Hospitality English C1 Remote Work Problem Solving Communication KPI Management Travel Industry Technical Support Multilingual

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Support Consultant position at SupportYourApp. With over 6 months of experience in customer support and a strong command of English (C1), I am confident in my ability to deliver outstanding service to your clients. My background in the travel industry has honed my problem-solving skills and ability to handle sensitive data with care.

I am particularly drawn to your company's People First approach and the opportunity to work in a multicultural, remote environment. I thrive in fast-paced settings and am eager to contribute to your team's success. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

How do you handle a difficult customer who is frustrated with a service issue?

I remain calm and empathetic, actively listen to their concerns, and apologize for the inconvenience. I then ask clarifying questions to fully understand the issue, and work towards a solution within my authority. If needed, I escalate to a supervisor while keeping the customer informed.

Can you describe your experience with CRM or ticketing systems?

I have used Zendesk and Salesforce in previous roles to manage customer inquiries. I am comfortable logging tickets, updating statuses, and tracking response times to meet SLAs. I also use these tools to document common issues for knowledge base articles.

How do you prioritize tasks when handling multiple channels (phone, chat, email) simultaneously?

I prioritize based on urgency and channel. Phone calls are handled first as they are real-time, followed by chat, then email. I use a triage system to address critical issues immediately and batch less urgent emails. I also set clear expectations with customers on response times.

Give an example of a time you went above and beyond for a customer.

A customer was unable to book a hotel due to a system error. I manually researched alternative hotels, called the customer to discuss options, and helped them book over the phone. I also followed up to ensure the booking was confirmed. The customer appreciated the extra effort.

Why do you want to work for SupportYourApp specifically?

I admire SupportYourApp's reputation for delivering high-quality support to leading tech companies. The opportunity to work remotely in a multicultural environment aligns with my values. I am also excited about the People First management approach and the chance to grow professionally.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via phone calls, chats, and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Excellent English skills (C1 for both spoken and written)
At least 6 months of experience in a customer support role
Strong analytical thinking and research skills
Experience in travel industry
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience in hospitality or logistics

Benefits:

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 1YI

Apply now >