Technical Account Manager

Remote from: UK
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 20 May 2026
Apply before: 20 Jun 2026
Experience level: Midweight
Views / Applies: 86 / 10

About company

About Marqeta

The global modern card issuing platform.

Financial Services
2010

Actively Hiring

AI Summary

Marqeta is seeking a Technical Account Manager to serve as a trusted technical and payments advisor for strategically important customers. The role involves managing technical aspects of customer relationships, collaborating cross-functionally, and providing customer feedback to shape product roadmap. The ideal candidate has 5+ years of customer-facing experience in high-tech or fintech, strong communication skills, and a background in payments. This is a hybrid role based in London, requiring two days per week in the office.

Job Complexity

Easy Hard

AI Insight The role requires a blend of deep technical expertise, customer management, and fintech knowledge, which is challenging to find. The need to manage multiple projects and influence cross-functional teams adds complexity.

Salary Analysis

AI Insight The salary for this role is not explicitly stated, but based on market data for Technical Account Managers in fintech in London, the median is estimated at $125,000 USD. This is competitive for the required experience and skills.

Key Skills

Technical Account Management Customer-Facing Fintech Payments API Integration Solutions Engineering Cross-Functional Collaboration Customer Advocacy Project Management Communication

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Technical Account Manager position at Marqeta. With over 5 years of experience in technical account management within the fintech sector, I have a proven track record of serving as a trusted advisor to strategic customers and driving successful outcomes.

My background includes leading technical discussions, managing complex implementations, and collaborating cross-functionally to align product roadmaps with customer needs. I am particularly drawn to Marqeta's innovative approach to payments and its commitment to customer success.

I am confident that my technical expertise, combined with my ability to build strong customer relationships, would make me a valuable asset to your team. I look forward to the opportunity to discuss how I can contribute to Marqeta's continued growth.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time when you had to manage a difficult customer relationship. How did you handle it?

I had a customer who was frustrated with integration delays. I scheduled a daily stand-up to address issues, provided transparent updates, and worked with engineering to prioritize their fixes. This rebuilt trust and resulted in a successful launch.

How do you stay current with fintech trends and technologies?

I regularly read industry blogs, attend webinars, and participate in fintech forums. I also take online courses on new payment technologies and APIs to ensure my knowledge is up-to-date.

Can you explain how you would handle a technical issue that a customer is facing, from initial report to resolution?

I would first listen to the customer to understand the issue, then replicate it if possible. I'd document the problem, escalate to the appropriate internal team, and keep the customer informed of progress. After resolution, I'd follow up to ensure satisfaction and update internal knowledge bases.

Describe your experience with APIs. How have you used them in previous roles?

In my previous role, I used RESTful APIs to integrate payment solutions for customers. I worked with developers to test endpoints, debug issues, and document best practices. I also created API usage guides for non-technical stakeholders.

How do you prioritize multiple customer requests and projects?

I use a combination of urgency, impact, and customer strategic value to prioritize. I communicate timelines clearly and set expectations. I also use project management tools to track progress and adjust as needed.

As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle. You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.

You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.

NOTE: We encourage our UK team to go into our London (Holborn) office 2 days / week on a Tuesday and Thursday. If you live outside London, we can discuss a more flexible approach during our initial call.

The Impact You’ll Have

Trusted Technical Advisor: Whether you’re working with Marqeta’s business development and Account Managers to analyse requirements for a new opportunity, or coordinating an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers. Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live. Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. You’ll approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems. Over time, you’ll be able to soom out to see the bigger picture, and identify downstream impacts or “gotchas” before they occur. As you learn, you’ll document your findings to train others and create standards that can be repeated across the team and organisation.
Customer Advocate: You’ll regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams. Your work across teams and with a diverse array of customers will afford you unparalleled insights into how Marqeta is enabling customers, the evolution of the competitive landscape, and where and what we should build to remain on the cutting edge of the payments ecosystem.

Who You Are

5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
Resourceful problem solver who proactively suggests improvements and challenges the status quo
Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
Experience and/or enthusiasm learning & discussing APIs
Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision

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