Customer Service Representative (Latvian & English)

Remote from: Latvia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 39 / 1

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance is seeking a Customer Service Representative fluent in Latvian and English to support its global cryptocurrency exchange platform. The role involves handling live chat and support tickets, resolving customer issues, and contributing to AI bot and workflow improvements. Candidates need 1+ years of customer service experience, strong IT skills, and a basic understanding of AI tools. Knowledge of cryptocurrency is a strong advantage. The position offers remote work, competitive salary, and opportunities for growth in a fast-paced blockchain environment.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires multilingual fluency, technical proficiency, and flexibility for night shifts, but the responsibilities are standard for customer service. The difficulty is moderate due to the specialized industry knowledge and shift work.

Salary Analysis

AI Insight The salary for this role is not specified, but based on US market data for customer service representatives with language skills, the median is around $42,000. This is competitive for the role, especially considering the remote work option and cryptocurrency industry.

Key Skills

Customer Service Latvian English Live Chat Technical Support Cryptocurrency AI Tools Problem Solving Multitasking Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Service Representative position at Binance. With over two years of experience in customer support and fluency in Latvian and English, I am confident in my ability to deliver exceptional service to your global user base. My strong IT proficiency and familiarity with AI-powered tools align perfectly with the requirements of this role.

In my previous role at a fintech company, I handled high volumes of live chat and tickets, consistently achieving high customer satisfaction scores. I am adept at multitasking, problem-solving, and working flexible hours, including nights and weekends. I am also passionate about blockchain technology and eager to contribute to Binance's innovative ecosystem.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills can benefit your team.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a customer who is frustrated about a delayed transaction on the cryptocurrency exchange?

I would first apologize for the inconvenience and acknowledge their frustration. Then, I would ask for their transaction details to investigate the issue. I would explain the possible reasons for the delay, such as network congestion or security checks, and provide an estimated resolution time. If necessary, I would escalate the issue to the relevant team and follow up with the customer to ensure the problem is resolved.

Can you describe your experience with AI-powered chatbots or tools?

In my previous role, I worked with an AI chatbot that handled basic customer queries. I was responsible for reviewing chat logs to identify areas where the bot failed and provided feedback to the development team to improve its responses. I also tested new bot features and documented issues to enhance accuracy and user experience.

This role requires working weekends and night shifts. How do you manage your work-life balance with such a schedule?

I understand the importance of flexibility in customer service roles. I plan my schedule in advance to ensure I get adequate rest and allocate time for personal activities. I also maintain a healthy routine that includes exercise and proper sleep, which helps me stay focused and productive during night shifts.

What steps would you take to ensure accurate and timely responses in live chat while handling multiple chats simultaneously?

I would prioritize chats based on urgency and use templates for common queries to speed up responses. I would also keep notes on each conversation to avoid confusion and ensure consistency. Additionally, I would use the chat system's features, such as saved replies and tagging, to manage the workflow efficiently.

Why are you interested in working in the cryptocurrency industry, specifically at Binance?

I am fascinated by blockchain technology and its potential to revolutionize finance. Binance is a global leader in this space, and I admire its commitment to innovation and user-centric approach. I want to be part of a team that is shaping the future of digital assets and contribute to providing excellent support to millions of users worldwide.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Latvian
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Apply now >