Onboarding Project Manager – Europe

Remote from: Europe
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Product & Operations
Employment type: Full Time,
Job posted: 27 May 2026
Apply before: 27 Jun 2026
Experience level: Midweight
Views / Applies: 23 / 9

About company

About Cloudbeds

One easy-to-use hospitality management suite that simplifies the working lives of hoteliers and hosts.

Hospital & Health Care
2012

Actively Hiring

AI Summary

Cloudbeds seeks an Onboarding Project Manager for Europe to lead complex onboarding projects for mid-market customers in the hospitality tech space. This role involves managing the full customer lifecycle from contract to adoption, coordinating cross-functional teams, and ensuring timely implementations. The ideal candidate has fluency in English, Portuguese, and Spanish, plus 4+ years in hotel operations and at least 1 year of SaaS project management experience. The position is fully remote and requires strong communication and stakeholder alignment skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing complex, multi-stakeholder projects across different time zones and languages, with a need for deep hospitality industry knowledge and SaaS project management experience, making it quite challenging.

Salary Analysis

AI Insight The salary was not provided, but based on US market data for a Project Manager in SaaS with hospitality expertise, the median is estimated at $85,000. This is competitive for a remote role requiring trilingual skills and industry experience.

Key Skills

Project Management Customer Onboarding SaaS Hospitality Stakeholder Management Cross-functional Collaboration Risk Management Spanish Portuguese Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Onboarding Project Manager - Europe position at Cloudbeds. With over 4 years of experience in hotel operations and a strong background in SaaS project management, I am confident in my ability to lead complex onboarding projects that drive customer success and platform adoption. My fluency in English, Portuguese, and Spanish allows me to effectively communicate with diverse stakeholders across Europe.

In my previous role, I successfully managed end-to-end implementations for mid-market clients, coordinating cross-functional teams to ensure timely go-lives and measurable business outcomes. I thrive in fast-paced environments and am passionate about transforming hospitality through technology.

I look forward to the opportunity to contribute to Cloudbeds' innovative team and help hoteliers succeed from day one. Thank you for your consideration.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience managing complex onboarding projects for mid-market SaaS customers?

In my previous role, I managed end-to-end onboarding for 15+ mid-market clients, defining project scope, timelines, and milestones. I coordinated across Sales, Product, and Support teams to ensure seamless implementations, resulting in a 95% on-time go-live rate and high customer satisfaction scores.

How do you handle risk and escalation in a project with multiple stakeholders?

I proactively identify risks by maintaining a risk register and conducting regular check-ins with stakeholders. When escalation is needed, I communicate transparently, propose solutions, and align on next steps to keep the project on track.

Describe a time you had to manage a project with conflicting priorities from different departments. How did you resolve it?

I once faced a conflict between Sales wanting a faster go-live and Product needing more time for customization. I facilitated a meeting to align on business priorities, adjusted the timeline with clear trade-offs, and gained buy-in from both teams.

How do you ensure customer adoption and value realization during onboarding?

I set clear adoption milestones, provide training sessions, and track usage metrics. I also conduct regular business reviews to demonstrate ROI and adjust strategies based on customer feedback.

What strategies do you use to manage multiple projects simultaneously while maintaining quality?

I use project management tools like Asana to prioritize tasks, set deadlines, and delegate. I also hold daily stand-ups to monitor progress and address bottlenecks early.

What Makes Us Unique

At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started.

How You’ll Make an Impact:

As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.

You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment.

Our Onboarding Project Management Team:

Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes.

What You Bring to the Team:

Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

What Sets You Up for Success:

Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
Minimum 4 years of experience in hotel operations or hotel management
At least 1 year of project management experience within a SaaS or customer-facing environment
Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
Strong communication, relationship management, and customer-facing presentation skills
Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs

Bonus Skills to Stand Out (Optional):

At least 1 year of project management experience within a hospitality SaaS environment
Previous experience with customer implementation & onboarding at a hospitality SAAS company
Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools

#LI-AM1

What to Expect – Your Journey with Us

Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards to Check Out!

Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice(2024)
Deloitte Technology Fast 500 (2024)

Discover our Benefits:

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays – enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome – A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

#LI-REMOTE

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