Senior Director, Physician Customer Partner

Remote from
USA flag
USA
Salary, yearly, USD
152,163 - 231,483
Employment type
Full Time,
Job posted
Apply before
28 Jun 2026
Experience level
Senior
Views / Applies
14 / 1

About R1 RCM

Partnering with Providers to Elevate Healthcare Performance

Verified job posting
This job post has been manually reviewed for authenticity and compliance.

AI Summary

This Senior Director position leads revenue cycle management for physician customer partnerships at R1 RCM. The role involves overseeing staff, managing client relationships, driving performance metrics, and acting as a change agent to optimize hospital operations. Candidates need 10+ years of experience with 7+ in management, and a bachelor's degree or equivalent. The role is remote with a focus on collaboration and strategic transformation. The offered salary range is $152,163-$231,483 plus a 25% bonus target.

Role DNA

Job Complexity
Easy Hard
Pace & Pressure
Relaxed Fast-paced
Autonomy Level
Guided Full Ownership
Communication Load
Independent Highly Collaborative
AI Insight The role requires extensive experience (10+ years) and management of complex revenue cycle operations with multiple stakeholders, making it challenging. However, the structured environment and defined responsibilities keep it from being the highest difficulty.

Salary Analysis

Median Market Rate
USD191,823
US Market
USD140k – USD250k
0 USD275k
AI Insight The offered salary range of $152,163-$231,483 is competitive for a Senior Director role in revenue cycle management. The median of $191,823 aligns well with market rates for similar positions in the US, especially considering the 25% bonus potential.

Key Skills

Revenue Cycle Management Client Relationship Management Strategic Planning Operations Leadership Performance Metrics Change Management Team Development Healthcare IT Stakeholder Communication Process Improvement

Dear Hiring Manager,

I am writing to express my strong interest in the Senior Director, Physician Customer Partner position at R1 RCM. With over 10 years of experience in revenue cycle management and a proven track record of leading high-performing teams, I am confident in my ability to drive operational excellence and client satisfaction in this role.

In my previous role, I successfully managed end-to-end revenue cycle operations, improved KLAS scores, and fostered strong client relationships through proactive communication and strategic alignment. I am particularly drawn to R1's commitment to innovation and community impact, and I am eager to contribute to your mission of improving healthcare outcomes.

I look forward to the opportunity to discuss how my leadership and expertise can support your team's objectives. Thank you for your consideration.

Sincerely,
[Your Name]

Can you describe your experience managing full-scale revenue cycle operations and how you have driven improvements in key metrics?
In my previous role, I oversaw the entire revenue cycle from patient registration to final payment. I implemented process improvements that reduced days in AR by 15% and increased first-pass resolution rates. I regularly reviewed performance dashboards and collaborated with cross-functional teams to address bottlenecks.
How do you approach building and maintaining strong relationships with client executives?
I prioritize regular, transparent communication, providing both positive updates and proactive risk identification. I schedule weekly check-ins and quarterly business reviews to align on goals and address concerns. I also seek feedback to continuously improve service delivery.
Describe a time when you acted as a change agent in a large organization. What strategies did you use to gain buy-in?
At my last company, I led the transition to a new billing system. I engaged stakeholders early, created a communication plan, and provided training sessions. I also established a feedback loop to address issues quickly, which helped achieve a smooth transition with minimal disruption.
How do you develop and mentor your team to achieve high performance?
I focus on individual strengths and career goals, providing regular coaching and opportunities for growth. I set clear expectations and empower team members to take ownership of their projects. I also foster a culture of continuous learning by sharing best practices and encouraging certifications.
Can you give an example of how you used data to drive decision-making and improve operational performance?
I analyzed denial trends and identified a recurring issue with prior authorizations. I worked with the team to implement a new workflow that reduced denials by 20%. I also created a dashboard to track key metrics in real-time, enabling faster responses to performance dips.

Essential Responsibilities
•Responsible for day-to-day leadership and management of full-scale end-to-end revenue cycle engagement.
•Oversee staff and collaborate with multiple stakeholders to carry out key objectives.
•Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance.
•Support internal efforts to improve KLAS and NPS scores and related activities.
•Partner with Service Delivery to deliver to client executives, highlighting pertinent updates relating to client needs.
•Contribute to R1 strategy development as a customer expert, sharing best practices, optimizing performance, and leading the transformation.
•Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation
•Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success.
•Proactive identification of projects that will improve operational performance metrics.
•Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
•Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s).
•Focus on development, performance, and growth of the Revenue Cycle Team ·Other duties and responsibilities as assigned
Education Level
Bachelor’s – Equivalent experience will be considered in lieu of a degree
Experience Level
Minimum of 10 years of experience, including at least 7 years in a management role
Licenses and Certifications
Not Specified
Skills
Not Specified
Physical Demands
•Sitting
•Standing
•Extended Computer Usage
•Walking
Work Environment
•Well-lit
•Remote
•Noise Level -Quite
•Climate Controlled

For this US-based position, the base pay range is $152,163.00 – $231,483.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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