Customer Facing, Project Manager – North Carolina

Remote from: USA
Salary, yearly, USD: 116,800 - 182,500
Department: Customer Success
Employment type: Full Time,
Job posted: 28 May 2026
Apply before: 28 Jun 2026
Experience level: Midweight
Views / Applies: 10 / 2

We help laboratories gain the insights they seek.

AI Summary

This role is for a Customer-Facing Project Manager in North Carolina, focusing on delivering complex laboratory projects. The ideal candidate has 8+ years of experience, with 5+ in customer-facing project management, and a bachelor's degree in a scientific field. Key responsibilities include managing laboratory relocations, asset management, and vendor coordination, with up to 50% travel. Strong communication, critical thinking, and collaboration skills are essential for success in this fast-paced, multi-stakeholder environment. The role offers a competitive salary range of $116,800 to $182,500 per year.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing large, multi-functional projects with multiple stakeholders, demanding advanced project management skills and adaptability in a fast-paced environment, which places it at a high difficulty level.

Salary Analysis

AI Insight The offered salary range of $116,800 to $182,500 is competitive and above the US market median for similar roles, which typically range from $90,000 to $160,000. This reflects the specialized nature of laboratory project management and the customer-facing responsibilities.

Key Skills

Project Management Customer Facing Laboratory Projects Vendor Coordination Cross-functional Team PMP Stakeholder Management Budget Management GMP/GxP Microsoft Office

Cover Letter Sample

I am writing to express my strong interest in the Customer-Facing Project Manager position. With over 8 years of project management experience, including 5+ years in customer-facing roles, I have a proven track record of delivering complex laboratory projects on time and within budget. My expertise in managing multi-vendor environments and coordinating with third-party partners aligns perfectly with your requirements.

I hold a Bachelor's degree in Chemistry and am PMP certified, with experience in GMP/GxP environments. I have successfully led laboratory relocations and asset management programs for pharmaceutical clients, ensuring minimal downtime and high customer satisfaction. My strong communication skills enable me to lead cross-functional teams and maintain clear stakeholder alignment.

I am local to Raleigh, NC and willing to travel up to 50% as needed. I am excited about the opportunity to contribute to your team and drive successful project outcomes for your customers.

Possible Interview Questions

Describe a complex laboratory project you managed from start to finish. What challenges did you face and how did you overcome them?

I managed a multi-site laboratory relocation for a pharmaceutical client. Challenges included coordinating with multiple vendors, ensuring compliance with GMP standards, and minimizing downtime. I developed a detailed project plan with contingency buffers, held daily stand-ups with vendors, and worked closely with the client's quality team to ensure all equipment was validated before operation. The project was completed on time and within budget, with zero quality incidents.

How do you prioritize tasks when managing multiple customer projects simultaneously?

I use a combination of project management tools (e.g., Microsoft Project) and prioritization frameworks like the Eisenhower Matrix. I assess each project's urgency, impact on customer operations, and dependencies. I communicate regularly with stakeholders to adjust priorities as needed and ensure critical path items are addressed first. For example, during a peak period, I reprioritized a vendor onboarding task to avoid delaying a critical lab move.

Can you give an example of a time you had to manage a difficult stakeholder or customer?

A customer was unhappy with a delay caused by a third-party vendor. I scheduled a meeting to listen to their concerns, acknowledged the issue, and presented a revised timeline with mitigation steps. I also set up weekly check-ins to provide updates. By being transparent and proactive, I rebuilt trust and the customer later praised our communication.

How do you ensure effective communication across cross-functional teams and with external partners?

I establish clear communication channels from the start, using tools like SharePoint for documentation and Teams for daily updates. I tailor communication styles to the audience—technical details for engineers, high-level summaries for executives. I also schedule regular alignment meetings and send concise status reports to ensure everyone is informed and accountable.

Describe your experience managing project budgets. How do you handle budget overruns?

I have managed budgets up to $2M for laboratory projects. I track expenses against the budget using Excel and SAP, and I review financials weekly. If a budget overrun is anticipated, I first identify the root cause, then discuss options with the team (e.g., reallocating funds, negotiating with vendors). I communicate any changes to the customer and get approval before proceeding.

Job Description

Are you looking for an opportunity to apply your project management and technical leadership skills in a highly impactful, customer-facing role? Join our team and help deliver complex laboratory projects that directly support customer success.

What We’re Looking For in our Customer-Facing Laboratory Projects, Project Manager role for the North Carolina Market.

We are seeking a candidate with a strong foundation in project management processes, tools, and best practices, along with a proven ability to manage multiple priorities while maintaining a high level of attention to detail. The ideal candidate has experience coordinating with third-party vendors and is comfortable working in complex, multi-stakeholder environments.

Strong communication skills are essential in this role, including the ability to lead meetings, provide clear and concise updates, and maintain effective communication with customers, internal teams, and external partners. The successful candidate will also demonstrate the ability to adapt quickly, think critically, and make sound decisions in a fast-paced, dynamic environment.

A collaborative mindset is key, as this role requires working effectively across diverse, cross-functional teams. Additionally, the role requires a willingness and ability to spend extended periods working on-site at customer locations as needed to support successful project delivery.

The Ideal Candidate:

For this role, the project manager must be local to Raleigh, Charlotte, or Greensboro, North Carolina, and be able to travel within the designated area to service customer projects in the North Carolina territory.

As a Project Manager, you will lead or support the end-to-end delivery of large, integrated laboratory service projects. This is a hands-on role that requires active engagement at customer sites across North Carolina and North America, working closely with internal teams, external partners, and clients to deliver high-quality solutions.

Key Responsibilities

Support the sales process by contributing to solution design and development for customer projects
Manage and help execute large, multi-functional, and multi-vendor service projects, including:
Laboratory relocations
Asset management programs
Facility inventories
Other CrossLab service solutions
Assist in developing and maintaining project plans, including scope, schedule, budget, and resource requirements
Coordinate with customers to define project requirements and implement tailored solutions
Support pricing and proposal development for customized project work
Ensure projects are delivered on time, within budget, and aligned with customer expectations
Build and maintain strong relationships with customers, internal teams, and third-party vendors
Lead meetings, track progress, and maintain clear and accurate project documentation
Actively participate in on-site project delivery activities

Qualifications

Required Qualifications

Bachelor’s degree in a scientific or related field, or equivalent combination of education and experience
8+ years of relevant professional experience, including at least:
5+ years of customer-facing field project management
Experience applying project management methodologies (formal training or equivalent experience)
Strong written and verbal communication skills
Experience working directly with external customers
Experience using data tools or reporting systems to analyze and present information
Ability and willingness to travel up to 50% or more, depending on project needs

Preferred Qualifications

PMP certification
Experience in laboratory environments, instrument service, or equipment maintenance
Familiarity with GMP and/or GLP environments
Pharmaceutical or life sciences industry experience
Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation
Experience working with third-party service providers
Lean Six Sigma certification or training
Proficiency with:
Microsoft Office (Excel, Word, SharePoint)
Project and data tools (MS Project, Smartsheet, Visio, SAP, Maximo, or similar systems)

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 3, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $116,800.00 – $182,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.