Operations Technician I

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 30 May 2026
Apply before: 30 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 9 / 3

Verra Mobility is a global leader in smart mobility technology that makes transportation safer, smarter and more connected.

Computer Software
1987

Actively Hiring

AI Summary

The Operations Technician I role is part of Verra's Command Center (VCC), providing 24/7 remote technical support for roadside monitoring and enforcement systems across the US and Canada. The position involves troubleshooting, monitoring device uptime, managing tickets, and ensuring compliance with SLAs. The ideal candidate has a degree or equivalent experience in IT, networking, or operations, with skills in scripting and data management. The job requires working all shifts in a fast-paced, independent environment with minimal supervision.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires technical troubleshooting and multitasking in a 24/7 environment, but does not demand advanced expertise, placing it at a moderate difficulty level.

Salary Analysis

AI Insight Since no salary was provided, the estimated median of $50,000 is based on market data for operations technician roles. This is competitive for entry-level positions with similar responsibilities.

Key Skills

Remote Troubleshooting Network Support IT Operations Data Management Scripting Agile Scrum Technical Support Monitoring Documentation Customer Service

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Operations Technician I position at Verra Mobility. With a background in IT support and remote troubleshooting, I am confident in my ability to maintain the uptime and efficiency of your roadside monitoring systems. My experience in managing multiple priorities and adhering to SLAs aligns with the demands of the VCC team.

I possess strong skills in network troubleshooting, data management, and scripting languages like Python, which I have used to automate routine tasks. Additionally, my familiarity with Agile methodologies and tools like Power BI will enable me to contribute effectively to your operations.

I am eager to bring my technical expertise and dedication to quality to Verra Mobility. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with remote troubleshooting of network devices?

I have worked as a NOC technician where I remotely diagnosed and resolved connectivity issues for routers and switches. I used tools like ping and traceroute to isolate problems and coordinated with field technicians for hardware replacements.

How do you prioritize multiple tasks in a fast-paced environment?

I use a ticketing system to track tasks and prioritize based on severity and SLA requirements. I also communicate with my team to ensure critical issues are addressed first, and I regularly review my queue to adjust priorities as needed.

What scripting languages are you proficient in, and how have you used them in an operations context?

I am proficient in Python and PowerShell. I have written scripts to automate log analysis and generate reports, reducing manual effort by 30%. For example, I created a Python script that checks device status and alerts the team if any device is offline.

Describe a time when you had to learn a new technology quickly. How did you approach it?

When our team adopted a new monitoring platform, I took the initiative to complete online tutorials and set up a test environment to practice. I also documented key steps and shared them with the team, which helped us all transition smoothly.

How do you ensure accuracy when documenting technical issues and resolutions?

I follow a structured template that includes the issue description, steps taken, and resolution. I also double-check my entries for completeness and clarity. In my previous role, this practice helped reduce repeat tickets by 15%.

Position Overview:

This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.

The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency.

Essential Responsibilities:

Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Communicate effectively with advisors to resolve any discrepancies or issues.
Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
Ability to work in a fast-paced operational environment.
Ability to work independently with minimal supervision.
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
Ability to learn in an ‘on-the-job’ training environment.
Participates in planning, daily stand-ups, backlogs sessions.
Performs other duties and/or special projects as assigned.
Identifies areas of opportunity to improve our service offering.
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s.
Ability and willingness to learn new things, particularly new technology.
Provide expert work order management through driving, following up and closure of assigned trouble tickets.

Qualifications:

Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
Demonstrated knowledge of computing and data troubleshooting
Demonstrated knowledge of network and remote system troubleshooting
Demonstrated knowledge of data management and information technologies
Experience in accurately and reliably interpreting data for determining appropriate action.
Experience in managing multiple priorities.
Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
Successful completion of the Nlets fingerprinting background assessment.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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