(fluent English) QA Engineer (remotely)

Remote from: Portugal
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 2 Jun 2026
Apply before: 2 Jul 2026
Experience level: Senior
Views / Applies: 35 / 7

About company

About SupportYourApp

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

Actively Hiring

AI Summary

SupportYourApp is seeking a QA Engineer to join their global team, working remotely with a fixed schedule. The role involves developing test plans, executing manual tests, participating in Agile ceremonies, and collaborating with developers on test automation. Candidates need 4-5 years of QA experience in SaaS, strong English skills, and familiarity with Shift-Left testing. The company offers a multicultural environment, remote work, and compensation in USD.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires 4-5 years of experience and knowledge of automation tools like Cucumber and Playwright, but the responsibilities are standard for a mid-level QA engineer, resulting in a moderate difficulty level of 3.

Salary Analysis

AI Insight The salary is not specified in the listing, but based on market data for a QA Engineer with 4-5 years of experience in the US, the median is around $95,000. The offered compensation is likely competitive within the remote SaaS industry.

Key Skills

QA Engineering Manual Testing Test Automation Cucumber Playwright JIRA Agile Shift-Left Testing SaaS English C1

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the QA Engineer position at SupportYourApp. With over 4 years of hands-on experience in software testing within SaaS environments, I have developed strong skills in creating comprehensive test plans, executing manual tests, and collaborating with Agile teams. My proficiency with tools like JIRA, Zephyr, and Playwright aligns well with the requirements of this role.

I am particularly drawn to SupportYourApp's global and multicultural environment, and I am excited about the opportunity to work remotely while contributing to high-quality software delivery. I am confident that my analytical skills and attention to detail will enable me to excel in this position.

Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team.

Sincerely,

[Your Name]

Possible Interview Questions

Can you describe your experience with Shift-Left testing and how you have implemented it in previous roles?

In my previous role, I engaged early in the development lifecycle by reviewing requirements and user stories before development began. I collaborated with developers to write test cases during the design phase and participated in daily stand-ups to identify potential issues early. This approach reduced defect leakage and improved overall product quality.

How do you prioritize test cases when you have limited time for testing?

I prioritize test cases based on risk assessment: focusing on critical functionalities, high-impact features, and areas with recent changes. I use a risk-based testing approach, ensuring that core user flows and regression tests for frequently used features are covered first. I also communicate with stakeholders to align on priorities.

Can you walk us through how you would transition a manual test scenario into an automated script using Cucumber and Playwright?

First, I would analyze the manual test scenario and identify the steps that can be automated. I would write the scenario in Gherkin format (Given-When-Then). Then, using Playwright, I would implement the step definitions in JavaScript or TypeScript, ensuring the code is reusable and maintainable. Finally, I would integrate the automated test into the CI/CD pipeline.

Describe a time when you found a critical bug late in the development cycle. How did you handle it?

In one project, I discovered a critical performance bug during regression testing just before release. I immediately logged the defect in JIRA with detailed steps to reproduce and escalated it to the team lead. I coordinated with developers to prioritize the fix and worked with the product owner to assess the impact on the release timeline. We implemented a hotfix and added additional tests to prevent recurrence.

How do you ensure effective communication in a remote, multicultural team?

I use clear and concise language, avoid jargon, and confirm understanding by asking clarifying questions. I leverage tools like Slack for instant messaging and video calls for complex discussions. I also respect time zones by scheduling meetings during overlapping hours and document decisions in shared resources like Confluence.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a QA Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Develop comprehensive test plans based on functional and technical specifications to ensure complete coverage;
Create, maintain, and execute detailed manual test cases using Zephyr integrated with JIRA;
Actively participate in daily squad stand-ups, sprint planning, reviews, and retrospectives in an Agile environment;
Log, track, and manage defects in JIRA, verify fixes, and coordinate retesting activities to ensure quality resolution;
Validate user stories and tickets to confirm compliance with defined acceptance criteria before release;
Apply a Shift-Left testing approach by engaging early in the development lifecycle and collaborating closely with Product Owners and Development teams;
Partner with Frontend engineers to transition manual test scenarios into automated test scripts using Cucumber, Gherkin, and Playwright;
Contribute to CI/CD pipelines by enhancing automated test coverage and supporting reliable, stable deployments;
Perform and support network, performance, smoke, and visual regression testing in production and customer-facing environments;

What you need to succeed in this role:

Excellent English communication skills is a must (C1 both spoken and written) ;
4–5 years of hands-on QA experience in SaaS or software product–based companies;
Strong understanding of software testing principles, methodologies, and the Software Development Life Cycle (SDLC);
Proven experience working in Agile environments, with familiarity in Shift-Left testing practices;
Working knowledge of CI/CD pipelines and quality integration within continuous delivery environments;
Self-motivated, proactive, and able to work autonomously with strong attention to detail and quality ownership;
Excellent analytical, problem-solving, and communication skills;

Will be a great plus:

A foundation level in STQB Certified Tester;
A degree in a computing related field;
Experience in Automated Testing Knowledge of Postman.

Benefits:

Fixed Schedule: Mon–Fri: 09:00-1700 (GMT+2);
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive QA Engineer who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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