Patient Coordinator

Remote from: USA
Salary, yearly, USD: 77,200 - 90,000
Department: Healthcare & Medical
Employment type: Full Time,
Job posted: 2 Jun 2026
Apply before: 2 Jul 2026
Experience level: Midweight
Views / Applies: 40 / 6

About company

About Natera

Transforming patient care through genetic testing and precision medicine.

Biotechnology
2004

Actively Hiring

AI Summary

The Patient Coordinator role at Natera is central to the Prospera product line, focusing on growing patient relationships and managing testing logistics. This position involves collaborating with Nurse Coordinators to drive revenue and market development through direct sales and patient advocacy. Key responsibilities include customer support, coordination, problem-solving, and using business system tools like Salesforce. The ideal candidate has at least 2 years of call center and sales experience, preferably in medical or biological sciences, with strong communication and organizational skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a mix of sales, customer service, and coordination skills, with a need to work in a fast-paced environment and manage multiple tasks, but it is not highly technical or complex.

Salary Analysis

AI Insight The offered salary range of $77,200 to $90,000 is well above the typical US market range for Patient Coordinators, which is $35,000 to $60,000. This suggests a premium for the sales and coordination aspects, and the company's competitive compensation package.

Key Skills

Patient Coordination Sales Call Center Customer Service Salesforce Medical Terminology Communication Problem Solving Organizational Skills Team Collaboration

Cover Letter Sample

I am writing to express my interest in the Patient Coordinator position at Natera. With over 2 years of call center experience and a strong background in sales, I am adept at building relationships and driving revenue growth. My ability to assess patient needs and coordinate logistics aligns well with the responsibilities of this role.

I am particularly drawn to Natera's mission in genetic testing and personalized medicine. My experience in medical sciences and proficiency with tools like Salesforce will enable me to effectively support patients and collaborate with Nurse Coordinators. I thrive in fast-paced environments and am committed to delivering exceptional customer service.

Thank you for considering my application. I look forward to the opportunity to contribute to Natera's success and help patients navigate their healthcare journey.

Possible Interview Questions

Can you describe your experience in managing inbound and outbound calls in a call center environment?

I have over 2 years of experience in a call center handling both inbound and outbound calls. I managed high call volumes, resolved customer inquiries, and proactively reached out to clients to follow up on services. I consistently met performance metrics and maintained a customer satisfaction score of 95%.

How do you approach building relationships with patients to ensure they schedule ongoing testing?

I focus on understanding each patient's unique needs and concerns, providing clear education about the testing process, and demonstrating empathy. By maintaining regular follow-ups and being responsive, I build trust and encourage patients to adhere to their testing schedules.

Describe a time you had to collaborate with a team to achieve a common goal. How did you contribute?

In my previous role, I worked with a nurse coordinator to improve patient follow-up rates. I suggested using Salesforce to track interactions, and we developed a standardized communication protocol. This increased follow-up completion by 20%.

How do you prioritize tasks when dealing with multiple patient requests and deadlines?

I use a combination of urgency and importance to prioritize. For example, urgent test scheduling takes precedence, while routine inquiries are scheduled. I also leverage tools like QlikView to manage workflows and ensure timely responses.

What strategies do you use to handle difficult or upset patients?

I remain calm and listen actively to understand their concerns. I acknowledge their feelings, apologize for any inconvenience, and offer solutions. If needed, I escalate to a supervisor while ensuring the patient feels heard and supported.

POSITION SUMMARY:
The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera.
PRIMARY RESPONSIBILITIES:

Work with assigned Nurse Coordinator to maintain & support existing customers.
Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Maintain and support a service-oriented relationship with patients
Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
Help manage our business system tools (e.g. QlikView, Salesforce)
Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
Performs other duties as assigned.
This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
Minimum of 2 years of sales experience
Background in medical or biological sciences preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

Outgoing personality with excellent oral & presentation skills.
Ability to think strategically as well as execute tactically
Emphasis on competitive analysis and team first attitude.
Ability to relate and educate our technology to potential patients
Strong quantitative and MS Excel skills
Self-motivation, with the desire and capacity to work both independently and collaboratively
Must act with a sense of urgency
Excellent organizational and communication skills (written and verbal)

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$77,200—$90,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
– BBB announcement on job scams
– FBI Cyber Crime resource page

Apply now >