Procurement Specialist II

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Business Development
Employment type: Full Time,
Job posted: 5 Jun 2026
Apply before: 5 Jul 2026
Experience level: Midweight
Views / Applies: 35 / 6

About company

About Five9

Empowering businesses to deliver exceptional customer experiences with cloud contact center solutions.

Computer Software
2001

Actively Hiring

AI Summary

Five9 is a leading cloud contact center software provider seeking a Procurement Specialist II to drive operational excellence in their global Procure-to-Pay (P2P) processes. The role focuses on Coupa platform operations, supporting internal stakeholders across departments like Sales, Marketing, Legal, and Finance. Responsibilities include managing purchase requests/orders, supplier onboarding, contract administration, and continuous improvement. The ideal candidate has 5-7+ years of procurement experience, Coupa expertise, and strong interpersonal skills.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires intermediate procurement knowledge and Coupa expertise, but is not entry-level; it demands 5-7 years experience and cross-functional coordination, making it a moderate difficulty.

Salary Analysis

AI Insight The offered salary for this role is not specified, but based on market data for Procurement Specialist II positions in the US, the median salary is approximately $70,000. This is competitive for the required experience and industry.

Key Skills

Procurement Coupa Procure-to-Pay Vendor Management Contract Administration Cross-functional Collaboration Supplier Onboarding Process Improvement ERP Integration Data Analysis

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Procurement Specialist II position at Five9. With over 6 years of experience in procurement operations and deep expertise in Coupa P2P systems, I am confident in my ability to drive operational excellence and support your global procurement team.

In my previous role, I successfully managed the full Procure-to-Pay lifecycle, onboarded vendors, and streamlined contract administration processes. I am passionate about improving efficiency and ensuring compliance, and I thrive in collaborative environments.

I look forward to the opportunity to contribute to Five9's mission of bringing joy to customer experience. Thank you for your consideration.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe your experience with Coupa and how you've used it to improve Procure-to-Pay processes?

I have over 3 years of hands-on experience with Coupa, both as a user and administrator. In my previous role, I configured Coupa workflows to automate purchase order approvals, reducing cycle time by 20%. I also trained internal teams on best practices, increasing user adoption.

How do you handle a situation where a purchase request does not comply with company policy?

I would first explain the policy to the requestor and the reason for non-compliance. Then, I would work with them to find an alternative solution that meets their needs while adhering to policy. If necessary, I would escalate to legal or finance for guidance.

Describe a time you identified a bottleneck in the P2P process and implemented an improvement.

At my last job, I noticed that invoice discrepancies were causing delays. I set up a weekly meeting between AP and procurement to review exceptions and created a standard template for discrepancy resolution. This reduced resolution time by 30%.

How do you prioritize multiple tasks from different departments with competing deadlines?

I use Monday.com to track all requests and categorize them by urgency and impact. I communicate with stakeholders to set expectations and adjust priorities as needed. For critical requests, I ensure quick turnaround while maintaining accuracy.

What strategies would you use to encourage user adoption of Coupa among new employees?

I would develop a quick-start guide and host interactive training sessions. I would also create a support channel for questions and gather feedback to improve the process. Recognizing early adopters can also motivate others.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually.

The Procurement Specialist supports Five9’s global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes. With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9’s procurement policies.

Responsibilities:

Coupa P2P Process Operations: Facilitate the PR>PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies
Internal User Support & Enablement: Act as a dedicated partner to internal business users. Provide day-to-day guidance, troubleshoot system issues, and assist with training to ensure high user adoption and a frictionless procurement experience.
Supplier Onboarding & Enablement: Support the vendor onboarding process, ensuring all necessary documentation and compliance reviews are completed before a vendor is onboarded.
Cross-Functional Collaboration: Partner closely with Accounts Payable, Finance, and business owners to resolve matching exceptions, invoicing issues, and ensure smooth downstream financial operations.
Contract Administration: Assist in routing vendor agreements (NDAs, MSAs, SOWs) through the appropriate review/approval channels and ensuring final approved contracts are routed for execution through Docusign and archived as appropriate..
Continuous Improvement: Proactively identify bottlenecks or inefficiencies within the P2P workflow and recommend system or process enhancements to the Coupa SME to drive automation and ease of use.
Software Administration: In addition to Coupa, administer current and potentially onboarded new software that the Procurement team will be actively using.
Benchmarking Assistance: Assist in conducting thorough market research and competitive analysis on prospective vendors. Evaluate capabilities, pricing, and proof-of-concept findings to guide vendor selection.

Requirements:

Experience: 5–7+ years of experience in procurement operations, purchasing, or a related functional role within a medium to large organization.
Coupa Expertise: Hands-on experience utilizing and navigating Coupa Procure-to- Pay tool is preferred (Coupa backend system knowledge is a strong plus).
Organizational Software Experience: 1-3 years of working with process flow software such as Monday.com and Asana. Procurement Tool and CLM experience are a plus.
P2P Mastery: Strong, foundational understanding of the entire Procure-to-Pay lifecycle and how procurement systems integrate with ERPs and financial accounting.
Customer-Centric Approach: Exceptional interpersonal skills with a proven track record of working closely with internal users, offering clear guidance, and maintaining a service-oriented mindset.
Analytical & Detail-Oriented: Ability to evaluate procurement data, monitor SLA metrics, and maintain strict data hygiene within the procurement system.
Communication: Excellent written and verbal communication skills; ability to explain procurement policies and system steps clearly to non-procurement stakeholders.
Work Environment: Comfortable operating in a fast-paced, dynamic environment with competing priorities. Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting. Takes feedback well and effectively actions tasks assigned.
Education: Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
Location: Philippines.

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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