Account Manager, EMEA

Remote from: EMEA
Salary, yearly, USD: 34,500 - 115,000
Department: Business Development
Employment type: Full Time,
Job posted: 13 May 2026
Apply before: 13 Jun 2026
Experience level: Midweight
Views / Applies: 21 / 4

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Computer Software
2012

AI Summary

Customer.io is seeking an Account Manager to join their EMEA team, based in the UK or Ireland. This revenue ownership role involves managing mid-market and enterprise accounts, driving renewals, and identifying expansion opportunities. The ideal candidate has 3+ years of SaaS commercial experience, with strong forecasting and data-driven decision-making skills. The role offers a competitive compensation package including base salary, variable pay, and comprehensive benefits. The company values transparency, empathy, and a collaborative culture.

Job Complexity

Easy Hard

AI Insight The role requires 3-5+ years of experience in SaaS account management with direct revenue ownership, which is moderately challenging but not extremely rare. The skills needed are specialized but attainable for experienced professionals.

Salary Analysis

AI Insight The offered OTE of $115,000 (base $80,500 + variable $34,500) falls within the typical range for Account Manager roles in the US market, though the median salary for this role is around $74,750. The base salary is competitive for mid-market positions, and the variable component aligns with industry standards for performance-based pay.

Key Skills

Account Management SaaS Revenue Growth Customer Retention Forecasting Relationship Building Data Analysis CRM EMEA Market Cross-functional Collaboration

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Account Manager, EMEA position at Customer.io. With over 5 years of experience in SaaS account management, I have a proven track record of driving renewals, expanding revenue, and building lasting client relationships. I am particularly drawn to Customer.io's emphasis on data-driven decision-making and commercial ownership, which align with my professional values.

In my previous role, I managed a portfolio of mid-market accounts, consistently exceeding renewal targets and identifying expansion opportunities that increased customer spend by 20% year-over-year. I am skilled in forecasting, usage data analysis, and multi-threaded relationship building, which I believe will enable me to thrive in this role.

I am excited about the opportunity to contribute to Customer.io's growth and would welcome the chance to discuss how my experience aligns with your needs. Thank you for your consideration.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with forecasting and how you ensure accuracy in your pipeline predictions?

I use a combination of historical data, current engagement metrics, and qualitative insights from customer conversations. I track usage data and health scores to identify at-risk accounts early and adjust my forecasts accordingly. I also review my pipeline weekly with my manager to refine assumptions.

How do you identify expansion opportunities within existing accounts?

I regularly review customer usage data to identify underutilized features or new use cases. I also conduct quarterly business reviews to understand their evolving goals and challenges. By articulating ROI and aligning our solutions with their strategic objectives, I can propose expansions that deliver value.

Describe a time you successfully mitigated churn in a high-value account.

I had a key account that was considering not renewing due to a perceived lack of value. I scheduled a meeting with their stakeholders to understand their pain points, then worked with Customer Success to create a tailored adoption plan. I also demonstrated new features that addressed their needs, resulting in a multi-year renewal and expansion.

How do you build multi-threaded relationships within a customer organization?

I start by identifying key stakeholders across departments, such as marketing, product, and executive sponsors. I schedule regular check-ins with each person, tailoring my communication to their interests. I also introduce them to our product experts to deepen engagement. This ensures I have multiple advocates and reduces single-point-of-failure risk.

How do you collaborate with Customer Success and Sales to drive account growth?

I view Customer Success as a partner in understanding account health and identifying expansion triggers. We share insights from customer interactions and coordinate on QBRs. With Sales, I align on target accounts for upsells and ensure a smooth handoff for new opportunities. Regular syncs and shared dashboards keep everyone informed.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I’m Matt Lane, Manager of Account Management at Customer.io, and I’m looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you’ll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You’ll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

Commercial ownership — you treat your book of business like it’s yours, because it is
Forecasting discipline and data-driven decision-making, not gut feel
Multi-threaded relationships — you build trust across the org, not just with one champion
Expansion through value, not feature gates or mechanical levers
Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you’ll do

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
Partner closely with Customer Success on account health and with Sales on expansion deals
Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we’re looking for

3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
Experience managing $5m ARR, predominantly in the MM space
Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
A forecasting methodology you can walk through clearly — it doesn’t need to be a named framework, just logic you own
Comfortable pulling usage data, tracking health scores, and building your own dashboards
Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Based in the UK or Ireland

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
Take-Home Assignment
1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Apply now >