Market Executive, Americas

Remote from: Canada
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Marketing & Sales
Employment type: Full Time,
Job posted: 5 Jun 2026
Apply before: 5 Jul 2026
Experience level: Director
Views / Applies: 165 / 8

About company

About Trip.com Group

To provide the best travel experience for our customers.

Leisure, Travel & Tourism
1999

Actively Hiring

AI Summary

Trip.com Group is seeking a Market Executive for the Americas region, based in Vancouver, Canada. The role focuses on developing and maintaining relationships with hotel partners, optimizing their product on Trip.com platforms, and ensuring smooth operations. Key responsibilities include managing room types, rates, promotions, availability, and resolving payment disputes. The ideal candidate has at least 1 year of experience in hotel reservations, travel agencies, or OTAs, and possesses strong communication, detail-oriented, and independent working skills. This position offers a fast-paced, collaborative environment with opportunities for growth in a global travel company.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a moderate level of experience (1+ year) and demands multitasking, fast learning, and independent work, but does not involve high-level strategic decisions or extensive technical skills, placing it at a 3 for difficulty.

Salary Analysis

AI Insight The offered salary is not explicitly stated, but based on market data for similar entry to mid-level Account Executive or Market Executive roles in the travel/OTA industry, a median around $60,000 USD is competitive. The range of $40,000 to $80,000 reflects typical variations based on location, experience, and company size.

Key Skills

Hotel Partnerships Account Management Revenue Management Customer Service Data Analysis Microsoft Office Communication Problem Solving Detail-Oriented Fast-Paced Environment

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Market Executive, Americas position at Trip.com Group. With over a year of experience in hotel reservations and a strong understanding of OTA operations, I am confident in my ability to support your team in developing and sustaining partner relationships. My detail-oriented approach and ability to work independently in a fast-paced environment align with the requirements of this role.

I have a proven track record of optimizing hotel product offerings and resolving disputes, ensuring a seamless customer experience. I am eager to contribute to Trip.com Group's mission of pursuing the perfect trip for a better world. Thank you for considering my application.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe your experience working with hotel partners in a previous role?

In my previous role at a travel agency, I was responsible for managing relationships with over 20 hotel partners. I coordinated room types, rates, and availability to ensure competitive offerings. I also handled disputes and ensured smooth check-in processes, which improved partner satisfaction by 15%.

How do you prioritize tasks when managing multiple hotel partners simultaneously?

I use a combination of priority matrices and daily to-do lists. I categorize tasks by urgency and impact, focusing first on issues that affect customer bookings or partner revenue. For example, if a rate discrepancy arises, I resolve it immediately to avoid loss of bookings.

Describe a time when you had to work independently with minimal supervision. How did you ensure success?

In my previous job, I was assigned to manage a new market segment with no direct oversight. I set clear weekly goals, tracked progress using Excel, and scheduled regular check-ins with my manager to align on priorities. This approach helped me exceed targets by 20%.

How do you stay updated on market trends and competitors' offerings in the travel industry?

I regularly read industry reports from sources like Skift and Phocuswright, and monitor competitor platforms for rate changes and promotions. I also participate in webinars and network with peers to share insights.

Can you give an example of how you resolved a payment dispute between a partner and your company?

Once, a hotel partner disputed a commission payment due to a booking error. I reviewed the booking details, confirmed the error was on our side, and coordinated with both the partner and our finance team to issue a credit. I also implemented a verification step to prevent similar issues.

General information

Name

Market Executive,Canada

Location

Remote, Vancouver

Business unit

BG-Accommodation

Working time

Full-Time

Type

Business Development

Description & Requirements

About Us

Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission “to pursue the perfect trip for a better world”.

The position requires the candidate to be based in Vancouver.

In this Role, you’ll get to:

Help market managers & senior market managers to develop and sustain strong partner relationships by providing relevant support services to hotel partners (room types, rates, promotions, availability & content)
Ensure the partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the external sites by operating internal portals to maximize customer experience
Communicate with hotel partners on behalf of Trip to ensure a smooth check-in process for customers
Resolve payment disputes between hotel partners and Trip
Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the management team
Other reasonable duties, as assigned

What you’ll Need to Succeed:

Proficiency in English
Valid working authorization in Canada (no sponsorship)
Bachelor’s or Master’s degree in a related field, or equivalent related professional experience
Over 1-year working experience in positions within hotel reservations, travel agencies, tour operators or OTA is a plus
Positive and enthusiastic team player, have high service consciousness
Detail-oriented and fast learning capability
Able to work independently with minimal supervision
Able to work in a multi-tasked, fast-paced environment
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Behavioral Requirements

A desire to learn new things and improve yourself
Integrity is fundamentally important to you
You want to make a travel experience better for everyone
You are naturally inspiring

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

Apply now >