Intern, Customer Support and Customer Success

Remote from: USA
Salary, yearly, USD: 50,000 - 50,000
Department: Customer Success
Employment type: Part Time,
Job posted: 8 Jun 2026
Apply before: 8 Jul 2026
Experience level: Entry-Level
Junior
Views / Applies: 20 / 1

Partnering with our customers to provide innovative software solutions across utilities, local government, healthcare, and more.

Computer Software
1976

Actively Hiring

AI Summary

This internship offers a unique rotation across Customer Support, Product Management, and Customer Success at eScholar. Interns will provide technical support, manage incidents, and identify process improvements using AI tools. The role requires SQL, Python, and familiarity with BI tools, with a focus on enhancing customer experience. It is fully remote and reports to the VP of Business Operations. Ideal for students pursuing a BA/BS in Computer Science or related fields.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires technical skills like SQL and Python, but is designed as a learning experience with mentorship, making it moderately challenging.

Salary Analysis

AI Insight The offered salary of $50,000 per year ($25/hr) is competitive for a technical intern role in the US market, especially given the remote nature and required skills.

Key Skills

SQL Python AWS Customer Support Customer Success Data Analysis AI Tools Communication Process Improvement Technical Documentation

Cover Letter Sample

I am writing to express my strong interest in the Intern, Customer Support and Customer Success role at eScholar. With a background in computer science and hands-on experience in SQL, Python, and cloud platforms, I am excited about the opportunity to rotate across teams and contribute to process improvements. My analytical skills and curiosity about AI tools align perfectly with the role's focus on enhancing customer experience and operational efficiency.

I have previous internship experience in the education sector, which has given me a solid understanding of customer needs and the importance of technical support. I am eager to apply my technical expertise to help eScholar optimize its incident management and reporting workflows. I am particularly drawn to the chance to experiment with AI-enabled tools to drive team productivity.

Thank you for considering my application. I look forward to the possibility of contributing to eScholar's mission and growing as a professional in a dynamic, remote environment.

Possible Interview Questions

Can you describe a time when you used SQL to solve a problem or analyze data?

In a previous internship, I used SQL to extract student performance data from a database and identified trends that helped the team improve curriculum design. I wrote complex queries joining multiple tables and used aggregate functions to summarize results.

How would you handle a frustrated customer who is experiencing a technical issue?

I would first listen actively to understand the issue without interrupting. Then, I would empathize and assure them that I am here to help. I would ask clarifying questions, reproduce the issue if possible, and guide them through steps while keeping them updated on progress. After resolution, I would follow up to ensure satisfaction.

Explain a project where you used Python to automate a task or improve a workflow.

In a university project, I used Python to automate the generation of weekly reports from multiple CSV files. I used pandas for data manipulation and smtplib to email the reports to team members, saving several hours of manual work each week.

Why are you interested in customer success and support roles, especially with a focus on AI tools?

I believe that customer success is crucial for any technology company, and I am excited about using AI to enhance customer experiences. I am particularly interested in how AI can automate routine tasks, provide insights, and personalize support, making teams more efficient and effective.

Describe a time you worked on a team to achieve a common goal. What was your role?

During a hackathon, our team built a web application for tracking student progress. I was responsible for backend development using Python and SQL. I collaborated closely with frontend developers and project managers to ensure timely delivery, and we won second place.

In this role, our intern will participate in rotations across Customer Support, Product Management, and Customer Success, gaining hands-on experience in technical support, product operations, customer engagement, and process improvement. The intern will also have opportunities to experiment with emerging AI tools and automation capabilities to improve internal workflows, reporting, and customer experience.

The position reports to the VP, Business Operations and will be fully remote.

Location:

Fully remote from any US location

What your impact will be:

· Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.

· Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.

· Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.

· Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.

· Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.

· Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.

· Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.

· Participate in functional and technical design sessions.

· Gather end-user requirements for data pipelines, reporting, and operational improvements.

· Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

· Proficient in SQL

· Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.

· Experience with Python and other programming languages

· Experience with AWS or Azure cloud-hosted applications

· Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.

· Experience with version control and functional testing

· Experience with SQL Server, Postgres and Oracle

· Experience creating technical documentation

· Some prior experience with the education sector through internships

What will help you stand out:

· Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience

· Interest in support operations, incident management, and continuous process improvement

· Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights

· Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination

· Attention to detail and strong verbal and written communication skills

· Ability to work collaboratively and independently

· Pursuing a BA/BS degree in Computer Science or a related field