About this role.
Think Academy US is seeking a Full-Time Remote Course Consultant to provide expert guidance to parents of K-12 students. The role involves addressing client inquiries, building relationships, and meeting enrollment targets through various communication channels. Candidates must be bilingual in English and Mandarin and have a background in education, sales, or customer service. The position offers competitive pay, performance bonuses, and benefits. This is an excellent opportunity for individuals passionate about education and skilled in communication and problem-solving.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Course Consultant position at Think Academy US. With my background in education and sales, I am confident in my ability to guide parents and students effectively. My bilingual skills in English and Mandarin enable me to connect with diverse families. I am eager to contribute to Think Academy's mission of using technology to enhance education.
Sincerely,
[Your Name]
Sample interview questions
I would listen empathetically, assess the child's needs, and recommend specific courses or resources. I'd follow up to ensure satisfaction.
In my previous role, I exceeded monthly enrollment targets by 20% through personalized outreach and follow-ups.
I use a ticketing system to track requests and respond based on urgency and potential impact on enrollment.
I create daily schedules and use collaboration tools like Slack and Trello to stay on track.
I admire Think Academy's commitment to using technology to improve education and its focus on student success.
Job Title: Course Consultant
Job type: Full-Time 30-40 hours/week; potential to convert to Full-Time (Exempt) based on performance!
Location: Remote
Intended Start Date: ASAP
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline education platform.
Your Role:
Think Academy U.S. is looking for Full-Time Course Consultant for our Elementary and Middle school courses. Course consultants are expected to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.
As a Remote Course Consultant, your responsibilities include:
- Participating in training sessions to fully understand the company’s educational products and user needs.
- Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
- Engaging potential clients through various communication channels (phone, email, social media) to introduce courses and highlight the institution’s value.
- Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
- Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
- Monitoring sales performance and continuously refine approaches to achieve optimal results.
- Collaborating with academic, marketing, and operations teams to ensure smooth integration between enrollment and program delivery.
What We’re Looking For:
- Bachelor’s degree required; a degree in Teaching, or Education is preferred.
- Prior experience in the education industry, sales, or customer service above 1-2 years is preferred.
- Fluent in both English and Mandarin, with strong communication skills and the ability to effectively engage with parents and students.
- Enthusiastic about education and helping students succeed; empathetic towards parents’ needs and concerns.
- Demonstrate a high level of responsiveness to tasks and deadlines; maintains a professional and solution-oriented mindset.
- Flexible schedule with availability for 30-40 hours per week, including evenings and weekends as needed.
- Excellent teamwork and collaboration skills; proactive and resourceful in problem-solving and addressing client needs.
Pay & Benefits:
- Flexible Remote Work: Work from anywhere that suits you best!
- Performance-Based Commission: Rewarding hard work with extra earnings.
- Paid Training: We invest in your success from day one.
- Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
- 401k & Insurance Benefits: 401k match & health, vision, dental insurance
- Pay: $25/hr + Performance Bonus
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
