About this role.
Think Academy US seeks a Full-Time Remote Student Advisor to provide expert guidance to parents and students for K-12 courses. The role involves addressing inquiries, building relationships, and meeting enrollment targets through effective communication. Candidates should be bilingual in English and Mandarin with 1-2 years of experience in education, sales, or customer service. The position offers $25/hour plus performance bonuses, paid training, and benefits like 401k and insurance. It is a fast-paced, collaborative environment requiring strong problem-solving and a flexible schedule.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
4/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Student Advisor position at Think Academy US. With a Bachelor's degree in Education and over two years of experience in educational consulting, I have honed my ability to connect with parents and understand their children's academic needs. My fluency in both English and Mandarin allows me to effectively communicate with diverse families.
In my previous role, I successfully met enrollment targets by developing personalized learning plans and maintaining strong client relationships. I am particularly drawn to Think Academy's mission of using technology to enhance education. I am confident that my skills in sales, problem-solving, and collaboration will enable me to contribute to your team's success.
Thank you for considering my application. I look forward to the opportunity to discuss how I can support students and families at Think Academy.
Sincerely,
[Your Name]
Sample interview questions
In my previous role, a parent was upset about their child's course placement. I listened actively, empathized with their concerns, and explained the rationale behind the placement. I then offered a trial class to demonstrate the suitability, which led to the parent enrolling their child.
I use a CRM to track leads and set daily goals. I categorize tasks by urgency and potential conversion, focusing first on high-priority follow-ups. I also block time for proactive outreach and regularly review my progress to adjust priorities.
Bilingual skills are crucial to effectively communicate with a diverse parent population. I would leverage my Mandarin and English to build rapport, explain course details accurately, and ensure no information is lost in translation, thereby improving customer satisfaction.
I created a personalized follow-up system where I sent tailored course recommendations based on student assessments. This increased conversion by 20% within three months as parents appreciated the individualized attention.
I schedule my shifts to include evenings and weekends as needed, and I ensure I have dedicated time for rest and exercise. I use time management techniques like the Pomodoro method to stay productive during work hours.
Job Title: Student Advisor
Job type: Full-Time 30-40 hours/week; potential to convert to Full-Time (Exempt) based on performance!
Location: Remote
Intended Start Date: ASAP
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline education platform.
Your Role:
Think Academy U.S. is looking for Full-Time Student Advisor for our Elementary and Middle school courses. Course consultants are expected to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.
As a Remote Student Advisor, your responsibilities include:
- Participating in training sessions to fully understand the company’s educational products and user needs.
- Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
- Engaging potential clients through various communication channels (phone, email, social media) to introduce courses and highlight the institution’s value.
- Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
- Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
- Monitoring sales performance and continuously refine approaches to achieve optimal results.
- Collaborating with academic, marketing, and operations teams to ensure smooth integration between enrollment and program delivery.
What We’re Looking For:
- Bachelor’s degree required; a degree in Teaching, or Education is preferred.
- Prior experience in the education industry, sales, or customer service above 1-2 years is preferred.
- Fluent in both English and Mandarin, with strong communication skills and the ability to effectively engage with parents and students.
- Enthusiastic about education and helping students succeed; empathetic towards parents’ needs and concerns.
- Demonstrate a high level of responsiveness to tasks and deadlines; maintains a professional and solution-oriented mindset.
- Flexible schedule with availability for 30-40 hours per week, including evenings and weekends as needed.
- Excellent teamwork and collaboration skills; proactive and resourceful in problem-solving and addressing client needs.
Pay & Benefits:
- Flexible Remote Work: Work from anywhere that suits you best!
- Performance-Based Commission: Rewarding hard work with extra earnings.
- Paid Training: We invest in your success from day one.
- Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
- 401k & Insurance Benefits: 401k match & health, vision, dental insurance
- Pay: $25/hr + Performance Bonus
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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