About this role.
Think Academy US is seeking a remote Learning Consultant to provide expert guidance and support to parents for K-12 courses. The role involves addressing client inquiries, engaging potential clients, building relationships, and meeting enrollment targets. Candidates need a bachelor's degree, fluency in English and Mandarin, and 1-2 years of experience in education, sales, or customer service. The position offers a base salary of $50,000/year plus performance bonuses and benefits. This role is ideal for someone passionate about education and skilled in communication and sales.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am writing to express my interest in the Learning Consultant position at Think Academy US. With a background in education and sales, I have honed my ability to connect with families and guide them to the best learning solutions. My fluency in English and Mandarin allows me to communicate effectively with diverse clients.
In my previous role, I consistently exceeded enrollment targets by building trust and understanding client needs. I am adept at using multiple communication channels to engage potential clients and provide personalized support. I am excited about the opportunity to contribute to Think Academy's mission of using technology to enhance education.
Thank you for considering my application. I look forward to the possibility of discussing how I can support your team.
Sincerely, [Your Name]
Sample interview questions
In my previous role, a parent was frustrated with the course schedule. I listened actively, empathized, and offered alternative options that fit their needs. By providing clear information and flexibility, the parent enrolled in a different program and appreciated the support.
I use a CRM system to track interactions and set reminders. I categorize tasks by urgency and impact, ensuring that high-priority follow-ups are addressed first. I also communicate with clients to set realistic expectations.
I would analyze past data to identify effective channels, then focus on personalized outreach via phone and email. Building rapport with parents and showcasing the program's value through success stories would be key. I would also collaborate with marketing for targeted campaigns.
I would explain the long-term benefits of the program and highlight available payment plans or discounts. I would also share testimonials from other parents to build trust. If needed, I could offer a trial class to demonstrate value.
I am fluent in both English and Mandarin. I often switch between languages based on the client's preference. To avoid misunderstandings, I confirm key points in both languages and use simple terms. I also pay attention to cultural nuances to build rapport.
Job Title: Learning Consultant
Job type: Full-Time 30-40 hours/week; potential to convert to Full-Time (Exempt) based on performance!
Location: Remote
Intended Start Date: ASAP
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline education platform.
Your Role:
Think Academy U.S. is looking for Full-Time Learning Consultant for our Elementary and Middle school courses. Course consultants are expected to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.
As a Remote Learning Consultant, your responsibilities include:
- Participating in training sessions to fully understand the company’s educational products and user needs.
- Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
- Engaging potential clients through various communication channels (phone, email, social media) to introduce courses and highlight the institution’s value.
- Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
- Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
- Monitoring sales performance and continuously refine approaches to achieve optimal results.
- Collaborating with academic, marketing, and operations teams to ensure smooth integration between enrollment and program delivery.
What We’re Looking For:
- Bachelor’s degree required; a degree in Teaching, or Education is preferred.
- Prior experience in the education industry, sales, or customer service above 1-2 years is preferred.
- Fluent in both English and Mandarin, with strong communication skills and the ability to effectively engage with parents and students.
- Enthusiastic about education and helping students succeed; empathetic towards parents’ needs and concerns.
- Demonstrate a high level of responsiveness to tasks and deadlines; maintains a professional and solution-oriented mindset.
- Flexible schedule with availability for 30-40 hours per week, including evenings and weekends as needed.
- Excellent teamwork and collaboration skills; proactive and resourceful in problem-solving and addressing client needs.
Pay & Benefits:
- Flexible Remote Work: Work from anywhere that suits you best!
- Performance-Based Commission: Rewarding hard work with extra earnings.
- Paid Training: We invest in your success from day one.
- Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
- 401k & Insurance Benefits: 401k match & health, vision, dental insurance
- Pay: $25/hr + Performance Bonus
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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