Customer Success Manager

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 12 Jun 2026
Apply before: 12 Jul 2026
Experience level: Midweight
Views / Applies: 22 / 4

RingCentral empowers modern businesses with cloud-based communication and collaboration solutions.

Telecommunications
1999

AI Summary

This Customer Success Manager role with RingCentral/Acquire BPO involves managing the post-implementation customer journey, ensuring product adoption, providing training, and driving renewals. The position requires proactive outreach to at-risk accounts and collaboration with partner sellers to protect MRR. Candidates need 2+ years of tech solution sales experience (UCaaS, CCaaS, SaaS), B2B account management, and proficiency in Salesforce. The role is based in a hybrid setup in the Philippines but serves global clients. This is a fast-paced, customer-facing role that blends account management with strategic advisory.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires a moderate level of product knowledge, sales skills, and account management, but is not heavily technical or strategic, making it moderately challenging.

Salary Analysis

AI Insight The salary for this role is not specified, but based on US market data, Customer Success Managers in the tech industry typically earn between $50,000 and $120,000 annually, with a median around $75,000. Since this position is based in the Philippines but supporting a US company, compensation may be adjusted locally.

Key Skills

Customer Success Account Management SaaS Salesforce B2B Sales Product Training Renewal Management Communication CRM Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Success Manager position at RingCentral via Acquire BPO. With over 3 years of experience in B2B SaaS account management and a proven track record of driving renewals and customer satisfaction, I am confident in my ability to contribute to your team.

In my previous role, I successfully managed a portfolio of 50+ accounts, achieving a 95% renewal rate while upselling additional features. My expertise in Salesforce and product training enables me to identify customer needs and optimize their use of technology.

I am particularly drawn to RingCentral's innovative AI solutions and customer-centric culture. I thrive in collaborative environments and am eager to apply my skills to ensure your clients maximize the value of their investments.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team's success.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe your experience with managing customer renewals and reducing churn?

In my previous role, I was responsible for proactively engaging with customers 3-6 months before renewal to assess their satisfaction and usage. I created account plans, conducted business reviews, and addressed any concerns. As a result, I consistently achieved a 95% renewal rate and reduced churn by 20% through targeted save strategies.

How do you approach product training for new customers to ensure adoption?

I start by understanding the customer's business goals and pain points. Then I create a tailored onboarding plan, including hands-on training sessions, documentation, and regular check-ins. I also leverage usage analytics to identify features that are underutilized and provide additional training or best practices to drive adoption.

Describe a time you successfully saved an at-risk account. What steps did you take?

One of my key accounts was considering non-renewal due to a perceived lack of value. I scheduled an executive meeting, listened to their concerns, and demonstrated how our product could solve their specific challenges by showcasing new features. I also negotiated a revised contract with a discount and a longer term. The account renewed and later expanded.

How do you prioritize tasks when managing multiple accounts with competing deadlines?

I use a tiered approach: high-value and at-risk accounts get immediate attention. I leverage Salesforce to track all activities and set reminders for key milestones. I also block time for proactive outreach and administrative tasks. Regular reviews help me adjust priorities based on urgency and impact.

Can you give an example of how you collaborated with sales or partner teams to improve customer experience?

I worked closely with the sales team to ensure smooth handoffs from pre-sales to post-sales. I set up joint business reviews with partners to align on customer goals, share insights, and identify upsell opportunities. This collaboration resulted in a 15% increase in cross-sell revenue and higher customer satisfaction scores.

Customer Success Manager

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. Acquire BPO
under the RingCentral account RingCentral).
Itʼs not everyday that you consider starting a new career. Weʼre Acquire BPO, and
weʼre happy that someone as talented as you is considering this role. First, a little
about our client: RingCentral is a $2 Billion+ annual revenue company with double
digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in
UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250
million annually to ensure their AI-enabled technology and platforms meet or
exceed the needs of customers.
RingSense AI is RingCentralʼs proprietary AI solution. Itʼs designed to fit the
business needs of customers, orchestrated to be accurate and precise, and built
on the same open platform principles that RingCentral applies to their core
software solutions.

Duties and Responsibilities:

Has thorough knowledge of the organization’s products/ services.
Has thorough knowledge of the RingCentral product and administration portal.
Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.
Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.
Provides product training and advises on feature optimization.
Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.
Proactively contacts “at-risk” accounts and implements specialized save-strategies to protect MRR.
Develops account-specific plans for contract renewals.
Collaborate and engage with partner sellers to ensure great customer experience.
Updates customer information on Salesforce.com.
Responsible for meeting/exceeding assigned MRR and activity targets.

Desired Qualifications:

Minimum 2 years of Technology Solution sales experience (UCaS, CCaS, SaaS and similar industries)
Administrator portal training experience
Excellent presentation and communication skills
Contract renewal and negotiation experience
B2B sales experience.
Account management experience.
Preferably with experience in using SalesForce and/or other CRM tools.

We offer all the work/life benefits you could ever want, (and none of the
micromanagement.)
● Work Onsite / Flexible work arrangement Hybrid Setup)
● Comprehensive HMO package (medical and dental)
● Personal Time Off Leaves
● Performance Incentive Commissions)
● Employee Assistance and Wellness Programs

RingCentralʼs work culture is the backbone of our success. And donʼt just take our
word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work
Culture by Comparably and hold local BPTW awards in every major location.
Bottom line: RingCentral is committed to hiring and retaining great people because
you power our success. RingCentral offers on-site, remote and hybrid work
options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud
unified communications and collaboration solutions. It is being serviced in the
Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500 staff
operating out of Class A offices in 16 locations across the Philippines, Australia,
the Dominican Republic, and the US, as well as from comprehensive
Work-from-Home environments, where client-permitted. We are one of the
fastest-growing BPO companies and Australiaʼs largest outsourcer to the
Philippines.
We have 15 years of experience delivering intelligent contact center and
back-office functions for global businesses across many industries including
telecommunications, banking and financial services, insurance, media, education,
and retail. We’re recognized as being Safe, Flexible, and Innovative, giving our
clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level,
we’re looking for strong candidates to join our team and partner with one of the
biggest cloud communications companies in the world – RingCentral. We value
our employees highly and, as such, offer excellent career development programs
and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do
not discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
● Agreed that the information collected through this site will only be
processed with your prior consent and for the purpose of facilitating your
employment opportunities
● Have read and agreed to our Data Privacy Policy
RingCentral, Inc. is a US-based company engaged as a global provider of cloud
unified communications and collaboration solutions. It is being serviced in the
Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.