Sales Associate

Remote from: USA
Salary, yearly, USD: 40,000 - 40,000
Department: Sales
Employment type: Part Time,
Job posted: 16 Jun 2026
Apply before: 16 Jul 2026
Experience level: Entry-Level
Junior
Views / Applies: 104 / 29

About Hand & Stone Massage and Facial Spa

Therapeutic massages and rejuvenating facial skin services tailored to individual needs.

AI Summary

This Sales Associate role at Hand and Stone Spa involves providing excellent customer service, selling memberships and products, managing daily operations, and overseeing staff. Candidates must be friendly, outgoing, and able to multitask in a fast-paced environment. The position requires evening and weekend availability, with experience in customer service preferred. Benefits include 401(k), employee discounts, and flexible scheduling.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with on-the-job training, requiring good customer service and multitasking skills, but not specialized knowledge.

Salary Analysis

AI Insight The offered salary of $40,000 per year is competitive for a part-time sales associate role in the spa industry, though the hourly rate of $19-20 is above average for similar positions.

Key Skills

Customer Service Sales Communication Multitasking Time Management Spa Operations Membership Sales Product Knowledge Team Collaboration Microsoft Office

Cover Letter Sample

I am writing to express my strong interest in the Sales Associate position at Hand and Stone Spa. With over two years of experience in customer service and retail sales, I have honed my ability to engage with clients and drive membership sales.

I am particularly drawn to your spa's commitment to wellness and providing a relaxing environment. My background includes managing busy front desk operations, handling phone inquiries, and upselling products and services.

I am confident that my friendly demeanor and ability to multitask will allow me to excel in a fast-paced setting. I am eager to contribute to your team and help guests have an exceptional experience.

Possible Interview Questions

How do you handle a difficult or upset customer?

I stay calm and listen actively to understand their concern. I apologize sincerely and find a solution, such as offering a discount or rescheduling their appointment. I ensure they leave satisfied.

Describe a time you had to multitask under pressure.

At my previous job, I handled a rush of customers while answering phones and checking in appointments. I prioritized tasks, stayed organized, and communicated with my team to ensure everything ran smoothly.

Why are you interested in working at a spa?

I am passionate about wellness and helping people relax. I enjoy creating a positive experience for guests and believe in the benefits of massage and skincare.

How would you sell a membership to a hesitant guest?

I would highlight the cost savings and flexibility of the membership, share testimonials from other members, and offer a trial or tour to show the value.

How do you prioritize tasks during a busy shift?

I assess what needs immediate attention, like checking in guests or handling phone calls, and handle less urgent tasks like restocking during slower moments. I stay flexible and communicate with my team.

Replies within 24 hours

Benefits:

401(k)
Bonus based on performance
Flexible schedule

Job description

Now Hiring Sales Associates for Hand and Stone San Marcos! We have a large member base and many new clients visiting our spas for the first time. Applicants must be friendly, outgoing, enthusiastic, responsible, reliable and have a professional appearance and attitude. Must feel comfortable explaining our wellness plans to new guests and recommending services, enhancements and products to our guests. Must be able to work evenings and weekends. Primary function will be to answer phones, greet guests, check clients in and out and to help run the spa. This is a long term position. If you are looking for a temporary job, this is not the right position for you.

Weekly schedule will consist of 3-4 Monday-Friday shifts from 2:30-8:30PM and 1-2 Saturday-Sunday shifts from 11:30-5:30PM.

As a front desk sales associate at this location, essential responsibilities revolve around providing excellent services to members and guests. These include:

Assisting the spa manager with all day to day activities
Answering busy phones and booking client appointments
Greeting members and guest when they arrive and checking members and guests in and out for appointments
Addressing member concerns and ensuring every guest has a great experience.
Explaining the benefits of our membership program to new clients and selling memberships.
Overseeing a staff of massage therapists and estheticians while on duty and making sure their duties are completed before they leave for the day.
Educate our guests on the benefits of massage and facials and be able to explain the benefits of our infrared sauna and facial products
Provide excellent service to our guests and members
Maintaining impeccable spa environment throughout clinic by continuously checking therapy rooms for neatness, restocking bathroom and assisting with rotating laundry and folding towels

Qualifications

We are looking for friendly, outgoing people with a warm personality to welcome our guests and treat them like they are family here at our spa. Having an interest in wellness and a desire to help people is a plus.
Experience preferred in any customer service profession such as spas or medical offices, tanning, waxing or fitness centers or any other business with busy phones and interaction with guests.
Must be dependable, reliable, responsible and have a strong work ethic.
Must be able to handle multiple phone calls, check clients in and out and be able to multi-task and prioritize duties when it is very busy, especially at the top of the hour.
Be comfortable working on the computer booking appointments and checking clients out.
Have previous customer service experience (preferred).
Work cohesively with others in a fast-paced environment but also be proactive in finding things that need to be done when things slow down. Also must be able to handle the stress of being busy, be able to find solutions when therapists call out and handle client concerns or questions.
Be willing to learn and have a basic understanding of massage and esthetic services and modalities.
Must be able to work evenings and weekends – We are open 9am-8pm Monday-Friday and 9am-6pm weekends.
Professional image and appearance

We Offer:

An excellent work environment with a great clientele in both Scripps Ranch and San Marcos near shopping, restaurants, the freeway and great parking
6-8 hour work schedules
Busy, fun environment
Paid training
Employee massages and facials at a reduced cost, free use of infrared sauna
Sick pay and 401K retirement plans

Work Remotely

Job Type: Part-time

Salary: $19-20 per hour based on experience, $10 for each membership sold, 10% on product commissions and gift card bonus plans

Benefits:

401(k)
Employee discount
Flexible schedule

Weekly day range:

Every weekend
Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Compensation: $19.00 – $20.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Apply now >